An airbus 320 was dispatched in non compliance with the fuel slip out of tolerance by 25 gallons.

Attributes
ACN	573373
Time
Date	200302
Day	Tue
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	tower : tys.tower
Operator	common carrier : air carrier
Make Model Name	A320
Operating Under FAR Part	Part 121
Flight Phase	ground : maintenance ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	maintenance : technician other personnel other oversight : supervisor
Qualification	technician : airframe technician : powerplant
Experience	maintenance technician : 18
ASRS Report	573373
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	aircraft equipment problem : less severe maintenance problem : improper documentation non adherence : published procedure non adherence : company policies non adherence : far other anomaly other
Independent Detector	other other : person 4
Resolutory Action	none taken : anomaly accepted
Consequence	other other
Supplementary
Problem Areas	Company Flight Crew Human Performance Maintenance Human Performance Chart Or Publication Aircraft
Primary Problem	Flight Crew Human Performance

Narrative:

I am a system aircraft maintenance controller on the airbus fleet for X airlines. I received a call from ZZZ operations stating that the aircraft was 25 gallons out of tolerance on the fuel sheet. They also reported that the captain had checked the fuel and that he had his required amount on board. The aircraft departed the blocks and the operations office called back wanting to know what to do about the fuel discrepancy. I asked if the tanks were dipped after fueling, he was not sure. I sent an ACARS message to the crew to return to the blocks, but he did not receive it until he was airborne. There were no ECAM indications showing any problems with the fuel quantity system. As a precaution, I created a callout to have the system checked when the aircraft arrived in ZZZ1. There was 1 prior write-up on this aircraft on feb/sat/03 in ZZZ for the same discrepancy. No other stations have reported any problems. The aircraft continued to ZZZ1 without any problems.

Original NASA ASRS Text

Title: AN AIRBUS 320 WAS DISPATCHED IN NON COMPLIANCE WITH THE FUEL SLIP OUT OF TOLERANCE BY 25 GALLONS.

Narrative: I AM A SYS ACFT MAINT CTLR ON THE AIRBUS FLEET FOR X AIRLINES. I RECEIVED A CALL FROM ZZZ OPS STATING THAT THE ACFT WAS 25 GALLONS OUT OF TOLERANCE ON THE FUEL SHEET. THEY ALSO RPTED THAT THE CAPT HAD CHKED THE FUEL AND THAT HE HAD HIS REQUIRED AMOUNT ON BOARD. THE ACFT DEPARTED THE BLOCKS AND THE OPS OFFICE CALLED BACK WANTING TO KNOW WHAT TO DO ABOUT THE FUEL DISCREPANCY. I ASKED IF THE TANKS WERE DIPPED AFTER FUELING, HE WAS NOT SURE. I SENT AN ACARS MESSAGE TO THE CREW TO RETURN TO THE BLOCKS, BUT HE DID NOT RECEIVE IT UNTIL HE WAS AIRBORNE. THERE WERE NO ECAM INDICATIONS SHOWING ANY PROBS WITH THE FUEL QUANTITY SYS. AS A PRECAUTION, I CREATED A CALLOUT TO HAVE THE SYS CHKED WHEN THE ACFT ARRIVED IN ZZZ1. THERE WAS 1 PRIOR WRITE-UP ON THIS ACFT ON FEB/SAT/03 IN ZZZ FOR THE SAME DISCREPANCY. NO OTHER STATIONS HAVE RPTED ANY PROBS. THE ACFT CONTINUED TO ZZZ1 WITHOUT ANY PROBS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.