B757 cabin crew encounters alcohol related passenger misconduct.

Attributes
ACN	572880
Time
Date	200301
Day	Wed
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : zzz.airport
State Reference	US
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zzz.artcc tracon : sbn.tracon
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 14.5 flight attendant time total : 14.5 flight attendant time type : 96
ASRS Report	572880
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other other : person #1
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Company Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger boarded plane and right away wanted to know where the cocktails were. During the course of flight they drank champagne and wine. When they appeared to be getting drunk, we told them we were out of champagne (which we were). They asked about using their own bottle, and I advised them that company policy prohibited us from serving non company liquor. I told them this 3 times, not long after, they (group of 4) had champagne. After discussion with the captain, it was decided to give them in-flight a disturbance form as a warning. They got defensive after this, and it was decided to have police meet the flight. Though they calmed down during the rest of the flight, police still met the flight. Liquor is still a major problem on aircraft. If there was some law/rule saying only 2-3 drinks, then some major problems could be avoided, especially since, unlike a bar, we can't just throw them out (unless we land). We are stuck with them.

Original NASA ASRS Text

Title: B757 CABIN CREW ENCOUNTERS ALCOHOL RELATED PAX MISCONDUCT.

Narrative: PAX BOARDED PLANE AND RIGHT AWAY WANTED TO KNOW WHERE THE COCKTAILS WERE. DURING THE COURSE OF FLT THEY DRANK CHAMPAGNE AND WINE. WHEN THEY APPEARED TO BE GETTING DRUNK, WE TOLD THEM WE WERE OUT OF CHAMPAGNE (WHICH WE WERE). THEY ASKED ABOUT USING THEIR OWN BOTTLE, AND I ADVISED THEM THAT COMPANY POLICY PROHIBITED US FROM SERVING NON COMPANY LIQUOR. I TOLD THEM THIS 3 TIMES, NOT LONG AFTER, THEY (GROUP OF 4) HAD CHAMPAGNE. AFTER DISCUSSION WITH THE CAPT, IT WAS DECIDED TO GIVE THEM INFLT A DISTURBANCE FORM AS A WARNING. THEY GOT DEFENSIVE AFTER THIS, AND IT WAS DECIDED TO HAVE POLICE MEET THE FLT. THOUGH THEY CALMED DOWN DURING THE REST OF THE FLT, POLICE STILL MET THE FLT. LIQUOR IS STILL A MAJOR PROB ON ACFT. IF THERE WAS SOME LAW/RULE SAYING ONLY 2-3 DRINKS, THEN SOME MAJOR PROBS COULD BE AVOIDED, ESPECIALLY SINCE, UNLIKE A BAR, WE CAN'T JUST THROW THEM OUT (UNLESS WE LAND). WE ARE STUCK WITH THEM.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.