Flight attendant encounters disruptive passenger.

Attributes
ACN	571960
Time
Date	200301
Day	Tue
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : zma.artcc
State Reference	FL
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Controlling Facilities	artcc : zma.artcc
Operator	common carrier : air carrier
Make Model Name	A300
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 14 flight attendant time total : 14 flight attendant time type : 95
ASRS Report	571960
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other other : person 1
Resolutory Action	none taken : anomaly accepted
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance Cabin Crew Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger asked for no sauce on his chicken, so I removed the sauce ramekin from the entree and threw it away before we cooked the meals. When I checked on the passenger to see how his meal was, he called me a 'bitch,' said that my intelligence quotient was at floor level, and that he was 'sure' that his chicken still tasted like 'the sauce' -- it 'never' had any on it! He flipped out on us and would not get over his 'chicken situation' and continued to insult and bash me in front of the other first class passenger. I notified the captain, and we called ahead for security to meet the flight. He was met by auths upon our arrival.

Original NASA ASRS Text

Title: FLT ATTENDANT ENCOUNTERS DISRUPTIVE PAX.

Narrative: PAX ASKED FOR NO SAUCE ON HIS CHICKEN, SO I REMOVED THE SAUCE RAMEKIN FROM THE ENTREE AND THREW IT AWAY BEFORE WE COOKED THE MEALS. WHEN I CHKED ON THE PAX TO SEE HOW HIS MEAL WAS, HE CALLED ME A 'BITCH,' SAID THAT MY INTELLIGENCE QUOTIENT WAS AT FLOOR LEVEL, AND THAT HE WAS 'SURE' THAT HIS CHICKEN STILL TASTED LIKE 'THE SAUCE' -- IT 'NEVER' HAD ANY ON IT! HE FLIPPED OUT ON US AND WOULD NOT GET OVER HIS 'CHICKEN SIT' AND CONTINUED TO INSULT AND BASH ME IN FRONT OF THE OTHER FIRST CLASS PAX. I NOTIFIED THE CAPT, AND WE CALLED AHEAD FOR SECURITY TO MEET THE FLT. HE WAS MET BY AUTHS UPON OUR ARR.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.