B737-700. Cargo loaders had a wrong bag count. The aircraft had 2000 pounds more cargo than indicate...

Attributes
ACN	571901
Time
Date	200301
Day	Tue
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : ont.airport
State Reference	CA
Altitude	msl single value : 10000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zla.artcc
Operator	common carrier : air carrier
Make Model Name	B737-700
Operating Under FAR Part	Part 121
Flight Phase	climbout : intermediate altitude
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 240 flight time type : 10000
ASRS Report	571901
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	non adherence : company policies non adherence : far non adherence : published procedure other anomaly other
Independent Detector	other other : 4
Resolutory Action	none taken : detected after the fact
Consequence	other
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

Ramp agent error -- bags loading schedule. First flight of the day ont-bna with a maximum ATOG of 144.5 in a -700 aircraft. Loading schedule with a takeoff weight of 136367 pounds, 130 passenger and 24.8 fuel, maximum ATOG 144.5. The 'a' flight attendant handed me the napkin with a passenger count of 130 passenger. I and my first officer verified the math and numbers on the loading schedule. All numbers added up fine. Loaded all the information, vspds verify. Push from the gate and a normal climb out. Out of 10000 ft, times call back operations. Agent informed us over the radio of the ramp agent error in not writing down the right bag count on the paperwork that is given to the operations agent of 2000 pounds. We reworked the numbers and still was under our maximum ATOG weight. Other than going down on the ramp and counting the bags that the ramp agents load up and doing the operations agent job of adding the loading schedule, I don't know what to do. We must trust these people to do their job right.

Original NASA ASRS Text

Title: B737-700. CARGO LOADERS HAD A WRONG BAG COUNT. THE ACFT HAD 2000 LBS MORE CARGO THAN INDICATED.

Narrative: RAMP AGENT ERROR -- BAGS LOADING SCHEDULE. FIRST FLT OF THE DAY ONT-BNA WITH A MAX ATOG OF 144.5 IN A -700 ACFT. LOADING SCHEDULE WITH A TKOF WT OF 136367 LBS, 130 PAX AND 24.8 FUEL, MAX ATOG 144.5. THE 'A' FLT ATTENDANT HANDED ME THE NAPKIN WITH A PAX COUNT OF 130 PAX. I AND MY FO VERIFIED THE MATH AND NUMBERS ON THE LOADING SCHEDULE. ALL NUMBERS ADDED UP FINE. LOADED ALL THE INFO, VSPDS VERIFY. PUSH FROM THE GATE AND A NORMAL CLBOUT. OUT OF 10000 FT, TIMES CALL BACK OPS. AGENT INFORMED US OVER THE RADIO OF THE RAMP AGENT ERROR IN NOT WRITING DOWN THE RIGHT BAG COUNT ON THE PAPERWORK THAT IS GIVEN TO THE OPS AGENT OF 2000 LBS. WE REWORKED THE NUMBERS AND STILL WAS UNDER OUR MAX ATOG WT. OTHER THAN GOING DOWN ON THE RAMP AND COUNTING THE BAGS THAT THE RAMP AGENTS LOAD UP AND DOING THE OPS AGENT JOB OF ADDING THE LOADING SCHEDULE, I DON'T KNOW WHAT TO DO. WE MUST TRUST THESE PEOPLE TO DO THEIR JOB RIGHT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

B737-700. Cargo loaders had a wrong bag count. The aircraft had 2000 pounds more cargo than indicated.