Narrative:

Passenger wanted to purchase all perfumes and lotions from duty free cart (about $4500 worth). $500 allowed on each credit card, company policy. He said he did this quite frequently. No one on the crew recognized him. He was a through passenger at rjaa. We called dispatch to verify identify. Dispatch said he was ok -- a platinum gold. We then gave dispatch 4 of his credit card numbers. Flight attendants sold him the goods on 9 different credit cards. Dispatch came back 1 hour later and said all the credit cards were bad. What to do. We called rjaa and told them of the situation. The police would not show up because he was a through passenger. We detained him on the plane and had company security talk to him. He returned all the items purchased. The flight attendants restocked the carts. The next day, the company security agent said he had done this 9 times and 4 on our air carrier. There was a company record, but it was not available for some reason. The information about this guy was recorded but not available to us as the crew. He was a security risk. He should not have been allowed on the flight. His history was not available to the dispatcher or the crew. I question the availability of security information to us, the crew. How many other passenger do we carry that are a risk and we as the crew are not aware of? This information needs to be available to the people running the operation -- the crew.

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Original NASA ASRS Text

Title: B777-200 CREW HAD A PAX THAT WAS ATTEMPTING TO PURCHASE HIGH VALUE DUTY FREE ITEMS WITH FRAUDULENT MULTIPLE CREDIT CARDS.

Narrative: PAX WANTED TO PURCHASE ALL PERFUMES AND LOTIONS FROM DUTY FREE CART (ABOUT $4500 WORTH). $500 ALLOWED ON EACH CREDIT CARD, COMPANY POLICY. HE SAID HE DID THIS QUITE FREQUENTLY. NO ONE ON THE CREW RECOGNIZED HIM. HE WAS A THROUGH PAX AT RJAA. WE CALLED DISPATCH TO VERIFY IDENT. DISPATCH SAID HE WAS OK -- A PLATINUM GOLD. WE THEN GAVE DISPATCH 4 OF HIS CREDIT CARD NUMBERS. FLT ATTENDANTS SOLD HIM THE GOODS ON 9 DIFFERENT CREDIT CARDS. DISPATCH CAME BACK 1 HR LATER AND SAID ALL THE CREDIT CARDS WERE BAD. WHAT TO DO. WE CALLED RJAA AND TOLD THEM OF THE SIT. THE POLICE WOULD NOT SHOW UP BECAUSE HE WAS A THROUGH PAX. WE DETAINED HIM ON THE PLANE AND HAD COMPANY SECURITY TALK TO HIM. HE RETURNED ALL THE ITEMS PURCHASED. THE FLT ATTENDANTS RESTOCKED THE CARTS. THE NEXT DAY, THE COMPANY SECURITY AGENT SAID HE HAD DONE THIS 9 TIMES AND 4 ON OUR ACR. THERE WAS A COMPANY RECORD, BUT IT WAS NOT AVAILABLE FOR SOME REASON. THE INFO ABOUT THIS GUY WAS RECORDED BUT NOT AVAILABLE TO US AS THE CREW. HE WAS A SECURITY RISK. HE SHOULD NOT HAVE BEEN ALLOWED ON THE FLT. HIS HISTORY WAS NOT AVAILABLE TO THE DISPATCHER OR THE CREW. I QUESTION THE AVAILABILITY OF SECURITY INFO TO US, THE CREW. HOW MANY OTHER PAX DO WE CARRY THAT ARE A RISK AND WE AS THE CREW ARE NOT AWARE OF? THIS INFO NEEDS TO BE AVAILABLE TO THE PEOPLE RUNNING THE OP -- THE CREW.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.