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A B767-300 cabin crew, involved in an emergency, were confronted by a passenger who refused to comply with the emergency procedures.
| Attributes | |
| ACN | 558039 |
| Time | |
| Date | 200209 |
| Day | Sun |
| Local Time Of Day | 0001 To 0600 |
| Place | |
| Locale Reference | airport : mia.airport |
| State Reference | FL |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | tower : mia.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | landing : roll |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 16 flight attendant time total : 16 flight attendant time type : 95 |
| ASRS Report | 558039 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
During an emergency landing, a passenger refused to bring his seat forward, waved his hand at me, shut his eyes, and went back to sleep. As soon as the wheels hit the ground, he unfastened his seatbelt and put his bag in the aisle. The #7 flight attendant asked him to put his bag away and fasten his seatbelt. He didn't do it. Then I asked him -- he did not comply, yelled at me in portuguese and put his bag away. I told the #1 flight attendant, she told the captain, and he decided what to do from there.
Original NASA ASRS Text
Title: A B767-300 CABIN CREW, INVOLVED IN AN EMER, WERE CONFRONTED BY A PAX WHO REFUSED TO COMPLY WITH THE EMER PROCS.
Narrative: DURING AN EMER LNDG, A PAX REFUSED TO BRING HIS SEAT FORWARD, WAVED HIS HAND AT ME, SHUT HIS EYES, AND WENT BACK TO SLEEP. AS SOON AS THE WHEELS HIT THE GND, HE UNFASTENED HIS SEATBELT AND PUT HIS BAG IN THE AISLE. THE #7 FLT ATTENDANT ASKED HIM TO PUT HIS BAG AWAY AND FASTEN HIS SEATBELT. HE DIDN'T DO IT. THEN I ASKED HIM -- HE DID NOT COMPLY, YELLED AT ME IN PORTUGUESE AND PUT HIS BAG AWAY. I TOLD THE #1 FLT ATTENDANT, SHE TOLD THE CAPT, AND HE DECIDED WHAT TO DO FROM THERE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.