B737-800 passenger became unruly when cabin attendants refused to sell him more alcoholic drinks.

Attributes
ACN	551368
Time
Date	200205
Day	Sat
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : zkc.artcc
State Reference	KS
Environment
Light	Night
Aircraft 1
Controlling Facilities	artcc : zkc.artcc
Operator	common carrier : air carrier
Make Model Name	B737-800
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 3 flight attendant time total : 3 flight attendant time type : 50
ASRS Report	551368
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure non adherence : company policies
Independent Detector	other other : 4
Resolutory Action	none taken : unable
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I was working position #1, first class. I didn't know what was going on in main cabin until the #2 (reporter) came up to notify me that this passenger appeared to be intoxicated. She cut him off, he got upset and argued with flight attendant. He refused to situation down. He 'heckled' all the passenger around him. When I went back there, I couldn't understand what he was saying (only spoke spanish). All passenger around him were requesting to be moved. He would situation for a while, harassing passenger, then get up and come to main cabin galley, asking for more drinks and offering money. After about 1/2 hour of getting up and down, passenger fell asleep for remainder of the flight. Flight attendant #4 was working the egr machine during boarding and stated that passenger didn't appear to be intoxicated or smell of alcohol upon boarding. He only had 1-2 drinks in-flight. It was unclr if he was actually intoxicated, on medication or something else. Upon deplaning, passenger stumbled up the aisle and fell face first at about row 12. He struggled to get up again. Mexican police escorted him out of the terminal in a wheelchair. He was singing loudly throughout the terminal.

Original NASA ASRS Text

Title: B737-800 PAX BECAME UNRULY WHEN CABIN ATTENDANTS REFUSED TO SELL HIM MORE ALCOHOLIC DRINKS.

Narrative: I WAS WORKING POS #1, FIRST CLASS. I DIDN'T KNOW WHAT WAS GOING ON IN MAIN CABIN UNTIL THE #2 (RPTR) CAME UP TO NOTIFY ME THAT THIS PAX APPEARED TO BE INTOXICATED. SHE CUT HIM OFF, HE GOT UPSET AND ARGUED WITH FLT ATTENDANT. HE REFUSED TO SIT DOWN. HE 'HECKLED' ALL THE PAX AROUND HIM. WHEN I WENT BACK THERE, I COULDN'T UNDERSTAND WHAT HE WAS SAYING (ONLY SPOKE SPANISH). ALL PAX AROUND HIM WERE REQUESTING TO BE MOVED. HE WOULD SIT FOR A WHILE, HARASSING PAX, THEN GET UP AND COME TO MAIN CABIN GALLEY, ASKING FOR MORE DRINKS AND OFFERING MONEY. AFTER ABOUT 1/2 HR OF GETTING UP AND DOWN, PAX FELL ASLEEP FOR REMAINDER OF THE FLT. FLT ATTENDANT #4 WAS WORKING THE EGR MACHINE DURING BOARDING AND STATED THAT PAX DIDN'T APPEAR TO BE INTOXICATED OR SMELL OF ALCOHOL UPON BOARDING. HE ONLY HAD 1-2 DRINKS INFLT. IT WAS UNCLR IF HE WAS ACTUALLY INTOXICATED, ON MEDICATION OR SOMETHING ELSE. UPON DEPLANING, PAX STUMBLED UP THE AISLE AND FELL FACE FIRST AT ABOUT ROW 12. HE STRUGGLED TO GET UP AGAIN. MEXICAN POLICE ESCORTED HIM OUT OF THE TERMINAL IN A WHEELCHAIR. HE WAS SINGING LOUDLY THROUGHOUT THE TERMINAL.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.