Makes all crew members feel good when they complete an emergency abnormal situation in a timely and ...

Attributes
ACN	548934
Time
Date	200204
Day	Mon
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : zob.artcc
State Reference	OH
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zob.artcc tracon : d01.tracon
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 4
Experience	flight attendant time airline total : 13 flight attendant time total : 13 flight attendant time type : 90
ASRS Report	548934
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger illness
Independent Detector	other other : 4
Resolutory Action	flight crew : declared emergency flight crew : diverted to another airport
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I basically tried to maintain service in first class while flight attendant #1 was in main cabin attending to a passenger. We knew we were landing/diverting to cle fairly early on, so breakfast had to wait until we left cle. Flight attendant #1 did an exceptional job as purser, and the pilots would agree that the communication was perfect. The entire crew handled this incident flawlessly.

Original NASA ASRS Text

Title: MAKES ALL CREW MEMBERS FEEL GOOD WHEN THEY COMPLETE AN EMER ABNORMAL SIT IN A TIMELY AND PROFESSIONAL MANNER.

Narrative: I BASICALLY TRIED TO MAINTAIN SVC IN FIRST CLASS WHILE FLT ATTENDANT #1 WAS IN MAIN CABIN ATTENDING TO A PAX. WE KNEW WE WERE LNDG/DIVERTING TO CLE FAIRLY EARLY ON, SO BREAKFAST HAD TO WAIT UNTIL WE LEFT CLE. FLT ATTENDANT #1 DID AN EXCEPTIONAL JOB AS PURSER, AND THE PLTS WOULD AGREE THAT THE COM WAS PERFECT. THE ENTIRE CREW HANDLED THIS INCIDENT FLAWLESSLY.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Makes all crew members feel good when they complete an emergency abnormal situation in a timely and professional manner.