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Reporter claims ARTCC controller became surly and unaccommodating when pilot asked for clarification of clearance because of a similar call sign problem.
| Attributes | |
| ACN | 547090 |
| Time | |
| Date | 200205 |
| Day | Tue |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | navaid : stl.vortac |
| State Reference | MO |
| Altitude | msl single value : 28000 |
| Environment | |
| Flight Conditions | IMC |
| Weather Elements | Thunderstorm Ice Turbulence |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zkc.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 91 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 130 flight time total : 1000 flight time type : 2000 |
| ASRS Report | 547090 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | non adherence : published procedure other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | ATC Human Performance |
| Primary Problem | ATC Human Performance |
Narrative:
ZKC frequency 135.05. Controller was not having a good day. He was unhappy with my request for routing changes. He was surly and unaccommodating with regard to informing us of similar call signs on frequency. When I requested clarification, he was again non cooperative. Anyone can have a bad day, but we have to communicate and be proactive. This is not me versus him. I was in poor WX with manual pressurization. I did not have time for 'mental judo.' many 'larger truths' need to be addressed regarding ATC -- not the least of which is a lack of 'espirit de corp.' this has obvious safety implications and effects basic operations negatively.
Original NASA ASRS Text
Title: RPTR CLAIMS ARTCC CTLR BECAME SURLY AND UNACCOMMODATING WHEN PLT ASKED FOR CLARIFICATION OF CLRNC BECAUSE OF A SIMILAR CALL SIGN PROB.
Narrative: ZKC FREQ 135.05. CTLR WAS NOT HAVING A GOOD DAY. HE WAS UNHAPPY WITH MY REQUEST FOR ROUTING CHANGES. HE WAS SURLY AND UNACCOMMODATING WITH REGARD TO INFORMING US OF SIMILAR CALL SIGNS ON FREQ. WHEN I REQUESTED CLARIFICATION, HE WAS AGAIN NON COOPERATIVE. ANYONE CAN HAVE A BAD DAY, BUT WE HAVE TO COMMUNICATE AND BE PROACTIVE. THIS IS NOT ME VERSUS HIM. I WAS IN POOR WX WITH MANUAL PRESSURIZATION. I DID NOT HAVE TIME FOR 'MENTAL JUDO.' MANY 'LARGER TRUTHS' NEED TO BE ADDRESSED REGARDING ATC -- NOT THE LEAST OF WHICH IS A LACK OF 'ESPIRIT DE CORP.' THIS HAS OBVIOUS SAFETY IMPLICATIONS AND EFFECTS BASIC OPS NEGATIVELY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.