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Alleged passenger misconduct by an intoxicated passenger who, wanting to smoke and told no, was lighting a cigarette lighter in the face of a main cabin flight attendant on a transatlantic flight to jfk, ny.
| Attributes | |
| ACN | 542102 |
| Time | |
| Date | 200203 |
| Day | Tue |
| Place | |
| Locale Reference | atc facility : zzz.artcc |
| State Reference | US |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Experience | flight attendant time airline total : 10.5 flight attendant time total : 10.5 flight attendant time type : 5 |
| ASRS Report | 542102 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : company policies other anomaly other |
| Independent Detector | other other : cab 2 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other other |
| Supplementary | |
| Problem Areas | FAA Passenger Human Performance Cabin Crew Human Performance Company Environmental Factor |
| Primary Problem | Passenger Human Performance |
Narrative:
Although I was not directly involved in the situation in main cabin, I was kept up-to-date by interphone. A main cabin passenger had been drinking and began bothering the flight attendants, asking for more drinks. He was told no. At some point he asked to smoke, was told no, and began lighting a cigarette lighter in the flight attendant's face. It seems clear to me that people do very stupid things when drinking. Our planes are becoming packed to capacity again, and due to low fares, many passenger are not used to air travel. The planes are full, but company is removing the 'extra flight attendants' to save money. There simply aren't enough of 'us' to keep 'them' in check -- especially after numerous free drinks. My solution would be to give passenger a few drink coupons with their ticket, either at check-in or with the purchase of the ticket directly. I believe this would drastically reduce the number of incidents that are alcohol related, and end the liquor 'free for all' that the lower end fare passenger expect.
Original NASA ASRS Text
Title: ALLEGED PAX MISCONDUCT BY AN INTOXICATED PAX WHO, WANTING TO SMOKE AND TOLD NO, WAS LIGHTING A CIGARETTE LIGHTER IN THE FACE OF A MAIN CABIN FLT ATTENDANT ON A TRANSATLANTIC FLT TO JFK, NY.
Narrative: ALTHOUGH I WAS NOT DIRECTLY INVOLVED IN THE SIT IN MAIN CABIN, I WAS KEPT UP-TO-DATE BY INTERPHONE. A MAIN CABIN PAX HAD BEEN DRINKING AND BEGAN BOTHERING THE FLT ATTENDANTS, ASKING FOR MORE DRINKS. HE WAS TOLD NO. AT SOME POINT HE ASKED TO SMOKE, WAS TOLD NO, AND BEGAN LIGHTING A CIGARETTE LIGHTER IN THE FLT ATTENDANT'S FACE. IT SEEMS CLR TO ME THAT PEOPLE DO VERY STUPID THINGS WHEN DRINKING. OUR PLANES ARE BECOMING PACKED TO CAPACITY AGAIN, AND DUE TO LOW FARES, MANY PAX ARE NOT USED TO AIR TRAVEL. THE PLANES ARE FULL, BUT COMPANY IS REMOVING THE 'EXTRA FLT ATTENDANTS' TO SAVE MONEY. THERE SIMPLY AREN'T ENOUGH OF 'US' TO KEEP 'THEM' IN CHK -- ESPECIALLY AFTER NUMEROUS FREE DRINKS. MY SOLUTION WOULD BE TO GIVE PAX A FEW DRINK COUPONS WITH THEIR TICKET, EITHER AT CHK-IN OR WITH THE PURCHASE OF THE TICKET DIRECTLY. I BELIEVE THIS WOULD DRASTICALLY REDUCE THE NUMBER OF INCIDENTS THAT ARE ALCOHOL RELATED, AND END THE LIQUOR 'FREE FOR ALL' THAT THE LOWER END FARE PAX EXPECT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.