WX related deicing procedures were challenged and changed by the PIC of a parked B767 which resulted...

Attributes
ACN	539870
Time
Date	200203
Day	Sat
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	539870
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	aircraft equipment problem : critical ground encounters other maintenance problem : improper maintenance non adherence : company policies non adherence : published procedure other anomaly other
Independent Detector	other flight crewb
Resolutory Action	other
Consequence	other Other
Supplementary
Problem Areas	Weather Maintenance Human Performance Flight Crew Human Performance Aircraft Company
Primary Problem	Maintenance Human Performance

Narrative:

Regarding ground support crew actions taken prior to gate departure for hnl. An ice storm had gripped ZZZ this morning. Our aircraft had arrived early this morning from hawaii and sat on the ramp during the storm. As a result it was coated with several areas of ice on the airframe and power plants. I requested that the ground crew and mechanic that had been standing by for departure integrity coordinate deicing as necessary prior to or during pushback, for clean engines prior to engine start. Around departure time apparently a 'deicing' crew had shown up and was using only hot water to remove the icing on the power plants. This became apparent after the time they had started as no one had come on the headset prior nor during to alert us whether prudent or not when using just water to remove ice and snow from the power plants. When I found out about this and spoke to the crew chief I asked that this procedure end and that I was calling for regular glycol deicing prior to engine start. This was undertaken and very slowly we were pushed back to spot xx for deicing of the entire aircraft and subsequent start and taxi out for departure to hnl. Long delays resulted to get it down right but I wanted to document this for future improvement.

Original NASA ASRS Text

Title: WX RELATED DEICING PROCS WERE CHALLENGED AND CHANGED BY THE PIC OF A PARKED B767 WHICH RESULTED IN A FLT DELAY AND A REQUEST FOR EXPLANATION OF INCIDENT TO COMPANY AT ZZZ, UNITED STATES.

Narrative: REGARDING GND SUPPORT CREW ACTIONS TAKEN PRIOR TO GATE DEP FOR HNL. AN ICE STORM HAD GRIPPED ZZZ THIS MORNING. OUR ACFT HAD ARRIVED EARLY THIS MORNING FROM HAWAII AND SAT ON THE RAMP DURING THE STORM. AS A RESULT IT WAS COATED WITH SEVERAL AREAS OF ICE ON THE AIRFRAME AND PWR PLANTS. I REQUESTED THAT THE GND CREW AND MECH THAT HAD BEEN STANDING BY FOR DEP INTEGRITY COORDINATE DEICING AS NECESSARY PRIOR TO OR DURING PUSHBACK, FOR CLEAN ENGS PRIOR TO ENG START. AROUND DEP TIME APPARENTLY A 'DEICING' CREW HAD SHOWN UP AND WAS USING ONLY HOT WATER TO REMOVE THE ICING ON THE PWR PLANTS. THIS BECAME APPARENT AFTER THE TIME THEY HAD STARTED AS NO ONE HAD COME ON THE HEADSET PRIOR NOR DURING TO ALERT US WHETHER PRUDENT OR NOT WHEN USING JUST WATER TO REMOVE ICE AND SNOW FROM THE PWR PLANTS. WHEN I FOUND OUT ABOUT THIS AND SPOKE TO THE CREW CHIEF I ASKED THAT THIS PROC END AND THAT I WAS CALLING FOR REGULAR GLYCOL DEICING PRIOR TO ENG START. THIS WAS UNDERTAKEN AND VERY SLOWLY WE WERE PUSHED BACK TO SPOT XX FOR DEICING OF THE ENTIRE ACFT AND SUBSEQUENT START AND TAXI OUT FOR DEP TO HNL. LONG DELAYS RESULTED TO GET IT DOWN RIGHT BUT I WANTED TO DOCUMENT THIS FOR FUTURE IMPROVEMENT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

WX related deicing procedures were challenged and changed by the PIC of a parked B767 which resulted in a flight delay and a request for explanation of incident to company at ZZZ, united states.