<< >> NASA ASRS Report 538597, February 2002

A flight attendant injury occurs from an unexpected encounter with moderate to severe turbulence by a B777 during climb out from hou, tx.

Attributes
ACN	538597
Time
Date	200202
Day	Tue
Local Time Of Day	1201 To 1800
Place
Locale Reference	intersection : rikks
State Reference	TX
Altitude	msl single value : 28000
Environment
Weather Elements	Turbulence
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zfw.artcc tower : bhm.tower
Operator	common carrier : air carrier
Make Model Name	B777 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	climbout : intermediate altitude
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 190 flight time total : 20000 flight time type : 3000
ASRS Report	538597
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	cabin event other inflight encounter : turbulence other anomaly other
Independent Detector	other flight crewa other flight crewb other other : 4 cab
Resolutory Action	none taken : insufficient time
Consequence	other other other other
Supplementary
Problem Areas	Company Cabin Crew Human Performance Environmental Factor Flight Crew Human Performance Weather ATC Human Performance
Primary Problem	Weather

Narrative:

South of rikks intersection, moderate/occasional severe turbulence. During climb we encountered moderate turbulence without much warning. Flight attendants were advised to be seated, but did not have time before the turbulence. 1 flight attendant was struck on the knee by a falling beverage container. She was attended by an onboard doctor, but could not return to work. A female passenger had an anxiety attack, but was calmed down. Disp was contacted and the decision was to continue to nrt. Delay deployment of carts, etc, by flight attendants until flight reaches safe cruise altitude. Due to new security procedures, I feel unable to properly handle a situation with turbulence and possible injury. I was not even able to talk with the injured flight attendant. I had to make decisions based on information that I feel that I should have investigated.

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Original NASA ASRS Text

Title: A FLT ATTENDANT INJURY OCCURS FROM AN UNEXPECTED ENCOUNTER WITH MODERATE TO SEVERE TURB BY A B777 DURING CLBOUT FROM HOU, TX.

Narrative: S OF RIKKS INTXN, MODERATE/OCCASIONAL SEVERE TURB. DURING CLB WE ENCOUNTERED MODERATE TURB WITHOUT MUCH WARNING. FLT ATTENDANTS WERE ADVISED TO BE SEATED, BUT DID NOT HAVE TIME BEFORE THE TURB. 1 FLT ATTENDANT WAS STRUCK ON THE KNEE BY A FALLING BEVERAGE CONTAINER. SHE WAS ATTENDED BY AN ONBOARD DOCTOR, BUT COULD NOT RETURN TO WORK. A FEMALE PAX HAD AN ANXIETY ATTACK, BUT WAS CALMED DOWN. DISP WAS CONTACTED AND THE DECISION WAS TO CONTINUE TO NRT. DELAY DEPLOYMENT OF CARTS, ETC, BY FLT ATTENDANTS UNTIL FLT REACHES SAFE CRUISE ALT. DUE TO NEW SECURITY PROCS, I FEEL UNABLE TO PROPERLY HANDLE A SIT WITH TURB AND POSSIBLE INJURY. I WAS NOT EVEN ABLE TO TALK WITH THE INJURED FLT ATTENDANT. I HAD TO MAKE DECISIONS BASED ON INFO THAT I FEEL THAT I SHOULD HAVE INVESTIGATED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.