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B767. Passenger assaulted the captain and first officer after she became angry that there was no space to store her 6 pieces of carry-on luggage.
| Attributes | |
| ACN | 536888 |
| Time | |
| Date | 200201 |
| Day | Thu |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : jfk.airport |
| State Reference | NY |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 31 flight attendant time total : 31 flight attendant time type : 95 |
| ASRS Report | 536888 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Experience | flight attendant time airline total : 28 flight attendant time total : 28 flight attendant time type : 95 |
| ASRS Report | 537459 |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event other non adherence : company policies non adherence : far non adherence : published procedure other anomaly other |
| Independent Detector | other flight crewa other flight crewb other other : 1 |
| Resolutory Action | other |
| Consequence | other |
| Factors | |
| Maintenance | performance deficiency : fault isolation |
| Supplementary | |
| Problem Areas | Passenger Human Performance Company |
| Primary Problem | Passenger Human Performance |
Narrative:
We were waiting for 1 more passenger to complete added security at gate in jfk. After 20 mins I went out to gate to find out what was holding us up. I encountered passenger X ready to enter jet bridge. She had 6 carry-on items. I informed her that was too many. In order not to have any more delays, she boarded. I was putting some items away and agent was attempting to check 1 of 2 items. This is when passenger started yelling. Things went downhill from there. Passenger X struck captain twice with her fist and slapped first officer across face twice. Port authority/authorized police were called. Passenger did not appear intoxicated, possibly a reaction to medication.
Original NASA ASRS Text
Title: B767. PAX ASSAULTED THE CAPT AND FO AFTER SHE BECAME ANGRY THAT THERE WAS NO SPACE TO STORE HER 6 PIECES OF CARRY-ON LUGGAGE.
Narrative: WE WERE WAITING FOR 1 MORE PAX TO COMPLETE ADDED SECURITY AT GATE IN JFK. AFTER 20 MINS I WENT OUT TO GATE TO FIND OUT WHAT WAS HOLDING US UP. I ENCOUNTERED PAX X READY TO ENTER JET BRIDGE. SHE HAD 6 CARRY-ON ITEMS. I INFORMED HER THAT WAS TOO MANY. IN ORDER NOT TO HAVE ANY MORE DELAYS, SHE BOARDED. I WAS PUTTING SOME ITEMS AWAY AND AGENT WAS ATTEMPTING TO CHK 1 OF 2 ITEMS. THIS IS WHEN PAX STARTED YELLING. THINGS WENT DOWNHILL FROM THERE. PAX X STRUCK CAPT TWICE WITH HER FIST AND SLAPPED FO ACROSS FACE TWICE. PORT AUTH POLICE WERE CALLED. PAX DID NOT APPEAR INTOXICATED, POSSIBLY A REACTION TO MEDICATION.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.