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Cabin attendant attendant is given hostile behavior from passenger couple. Ticket agent and flight crew verbally warned passenger that they would be deplaned if they did not stop behavior and they obeyed for the flight.
| Attributes | |
| ACN | 527483 |
| Time | |
| Date | 200107 |
| Day | Sat |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | Any Unknown or Unlisted Aircraft Manufacturer |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| ASRS Report | 527483 |
| Person 2 | |
| Function | observation : passenger other personnel other |
| Events | |
| Anomaly | cabin event : passenger misconduct |
| Independent Detector | other other : 3 |
| Resolutory Action | other |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
When plucking tickets male passenger and his wife became verbally abusive to me. I gave them a verbal warning and they retaliated. I referred them to the ticket agent. As they returned and boarded flight they kept saying and displaying hostile behavior. I then continued to pursue the event with the captain prior to departure. At the gate operational manager meets flight and reprimands passenger with warning from flight crew, captain, and carrier personnel. Flight left and no diversion was made. Passenger remained quiet throughout the flight.
Original NASA ASRS Text
Title: CAB ATTENDANT IS GIVEN HOSTILE BEHAVIOR FROM PAX COUPLE. TICKET AGENT AND FLC VERBALLY WARNED PAX THAT THEY WOULD BE DEPLANED IF THEY DID NOT STOP BEHAVIOR AND THEY OBEYED FOR THE FLT.
Narrative: WHEN PLUCKING TICKETS MALE PAX AND HIS WIFE BECAME VERBALLY ABUSIVE TO ME. I GAVE THEM A VERBAL WARNING AND THEY RETALIATED. I REFERRED THEM TO THE TICKET AGENT. AS THEY RETURNED AND BOARDED FLT THEY KEPT SAYING AND DISPLAYING HOSTILE BEHAVIOR. I THEN CONTINUED TO PURSUE THE EVENT WITH THE CAPT PRIOR TO DEP. AT THE GATE OPERATIONAL MGR MEETS FLT AND REPRIMANDS PAX WITH WARNING FROM FLT CREW, CAPT, AND CARRIER PERSONNEL. FLT LEFT AND NO DIVERSION WAS MADE. PAX REMAINED QUIET THROUGHOUT THE FLT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.