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MD11 flight crew forgot hand off frequency to contact the next ARTCC and reobtained from previous ARTCC. However, when cheicking in with the new ARTCC center, the controller acted mad and unprofessional.
| Attributes | |
| ACN | 526339 |
| Time | |
| Date | 200110 |
| Day | Thu |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : zma.artcc |
| State Reference | FL |
| Altitude | msl single value : 31000 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zma.artcc tracon : dca.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | MD-11 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Route In Use | enroute : other oceanic |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 150 flight time total : 5500 flight time type : 275 |
| ASRS Report | 526339 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | non adherence : published procedure non adherence other |
| Independent Detector | aircraft equipment other aircraft equipment : com. radio freq. other flight crewa other flight crewb |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance ATC Human Performance |
| Primary Problem | Flight Crew Human Performance |
Narrative:
Havana control handed us off to miami center. I misheard the frequency. I could hear other aircraft talking to mia, but not mia, so I assumed I was slightly out of range (this has happened to me on the route before). After 35NM, I went back to havana and obtained the correct frequency. Miami was mad and acted most unprofessionally. Even subsequent controls were abusive. Contributing to this event: fatigue (I had been up for 26 hours), mia center frequencys are not on latin america 'high' chart, I was eating during this, first officer was brand new, havana radio is not the best, miami controls were extremly rude, this made me mad, making it even harder to work effectively.
Original NASA ASRS Text
Title: MD11 FLC FORGOT HAND OFF FREQ TO CONTACT THE NEXT ARTCC AND REOBTAINED FROM PREVIOUS ARTCC. HOWEVER, WHEN CHEICKING IN WITH THE NEW ARTCC CTR, THE CTLR ACTED MAD AND UNPROFESSIONAL.
Narrative: HAVANA CTL HANDED US OFF TO MIAMI CTR. I MISHEARD THE FREQ. I COULD HEAR OTHER ACFT TALKING TO MIA, BUT NOT MIA, SO I ASSUMED I WAS SLIGHTLY OUT OF RANGE (THIS HAS HAPPENED TO ME ON THE RTE BEFORE). AFTER 35NM, I WENT BACK TO HAVANA AND OBTAINED THE CORRECT FREQ. MIAMI WAS MAD AND ACTED MOST UNPROFESSIONALLY. EVEN SUBSEQUENT CTLS WERE ABUSIVE. CONTRIBUTING TO THIS EVENT: FATIGUE (I HAD BEEN UP FOR 26 HRS), MIA CTR FREQS ARE NOT ON LATIN AMERICA 'HIGH' CHART, I WAS EATING DURING THIS, FO WAS BRAND NEW, HAVANA RADIO IS NOT THE BEST, MIAMI CTLS WERE EXTREMLY RUDE, THIS MADE ME MAD, MAKING IT EVEN HARDER TO WORK EFFECTIVELY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.