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A B767 flight crew turns volume down on speaker to talk to flight attendant and forgot to turn it up for 3-4 mins. No ATC communication during this period.
| Attributes | |
| ACN | 526290 |
| Time | |
| Date | 200110 |
| Day | Wed |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zny.artcc |
| State Reference | NY |
| Altitude | msl single value : 37000 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 526290 |
| Events | |
| Anomaly | aircraft equipment problem : less severe non adherence : far |
| Resolutory Action | none taken : detected after the fact |
| Consequence | faa : reviewed incident with flight crew |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance |
| Primary Problem | Flight Crew Human Performance |
Narrative:
I called flight attendant #1 on interphone handset so that both I and the first officer would be able to use the lavatory and meet the new requirements to always have 2 people in the flight deck. I turned off my speaker, so that I could hear the flight attendant #1 on the handset. I then got out of my seat to let in the flight attendant #1, discuss my re-entry signal, then I left the flight deck. Upon my return I got into my seat and the first officer got out of her seat to use the lavatory. Yes, I forgot to ever turn my speaker volume back to its normal level -- and in my absence, the first officer had turned off her speaker audio to use her headset. That was it. We were no communication for about 3-4 mins. Needless to say ZNY wasn't very happy. With new procedures, come new challenges. Now I know one more thing to watch very carefully.
Original NASA ASRS Text
Title: A B767 FLT CREW TURNS VOLUME DOWN ON SPEAKER TO TALK TO FLT ATTENDANT AND FORGOT TO TURN IT UP FOR 3-4 MINS. NO ATC COM DURING THIS PERIOD.
Narrative: I CALLED FLT ATTENDANT #1 ON INTERPHONE HANDSET SO THAT BOTH I AND THE FO WOULD BE ABLE TO USE THE LAVATORY AND MEET THE NEW REQUIREMENTS TO ALWAYS HAVE 2 PEOPLE IN THE FLT DECK. I TURNED OFF MY SPEAKER, SO THAT I COULD HEAR THE FLT ATTENDANT #1 ON THE HANDSET. I THEN GOT OUT OF MY SEAT TO LET IN THE FLT ATTENDANT #1, DISCUSS MY RE-ENTRY SIGNAL, THEN I LEFT THE FLT DECK. UPON MY RETURN I GOT INTO MY SEAT AND THE FO GOT OUT OF HER SEAT TO USE THE LAVATORY. YES, I FORGOT TO EVER TURN MY SPEAKER VOLUME BACK TO ITS NORMAL LEVEL -- AND IN MY ABSENCE, THE FO HAD TURNED OFF HER SPEAKER AUDIO TO USE HER HEADSET. THAT WAS IT. WE WERE NO COM FOR ABOUT 3-4 MINS. NEEDLESS TO SAY ZNY WASN'T VERY HAPPY. WITH NEW PROCS, COME NEW CHALLENGES. NOW I KNOW ONE MORE THING TO WATCH VERY CAREFULLY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.