<< >> NASA ASRS Report 524133, August 2001

A B727-200 while the flight crew was attempting to resolve a horizontal stabilizer failure the cabin attendants were upset about not receiving a sterile cockpit chime.

Attributes
ACN	524133
Time
Date	200108
Day	Mon
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : zzz.airport
State Reference	US
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Controlling Facilities	artcc : zfw.artcc
Operator	common carrier : air carrier
Make Model Name	B727-200
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 2 flight attendant time total : 5 flight attendant time type : 1
ASRS Report	524133
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	aircraft equipment problem : critical other anomaly other
Independent Detector	other other : person 1
Resolutory Action	flight crew : diverted to another airport
Consequence	other other
Supplementary
Problem Areas	Aircraft Flight Crew Human Performance
Primary Problem	Flight Crew Human Performance

Narrative:

Prior to sterile chime, cockpit informed passenger of trouble with aircraft and informed that they were talking with maintenance on telephone to try to resolve. All flight attendants heard alarms over PA, that were ringing in cockpit. Flight attendant #2 went inside cockpit. Captain informed him that we were having trouble with stabilizer, that they were on phone with maintenance. Alarms were constantly sounding in cockpit. This situation was serious, although the problem was resolved without incident. The PA system on aircraft was almost inaudible, and the phone system in aft aircraft was almost inaudible as well. Upon arrival in xyz, a flight service manager called the gate. We met with him in the office to discuss the situation.

Related reports:

• Pilot of C170B attempting to contact approach control to tra...
• CE525 flight crew reports receiving clearance to descend to ...
• Air carrier flight crew reported attempting to reconfigure t...
• Reporter states while attempting to do a point out the recei...
• B737NG flight crew reported receiving a revised clearance pr...
• Air carrier flight crew reported attempting to taxi without ...

	Enter your search terms Submit search form
	Web www.37000feet.com

Original NASA ASRS Text

Title: A B727-200 WHILE THE FLC WAS ATTEMPTING TO RESOLVE A HORIZ STABILIZER FAILURE THE CABIN ATTENDANTS WERE UPSET ABOUT NOT RECEIVING A STERILE COCKPIT CHIME.

Narrative: PRIOR TO STERILE CHIME, COCKPIT INFORMED PAX OF TROUBLE WITH ACFT AND INFORMED THAT THEY WERE TALKING WITH MAINT ON TELEPHONE TO TRY TO RESOLVE. ALL FLT ATTENDANTS HEARD ALARMS OVER PA, THAT WERE RINGING IN COCKPIT. FLT ATTENDANT #2 WENT INSIDE COCKPIT. CAPT INFORMED HIM THAT WE WERE HAVING TROUBLE WITH STABILIZER, THAT THEY WERE ON PHONE WITH MAINT. ALARMS WERE CONSTANTLY SOUNDING IN COCKPIT. THIS SIT WAS SERIOUS, ALTHOUGH THE PROB WAS RESOLVED WITHOUT INCIDENT. THE PA SYS ON ACFT WAS ALMOST INAUDIBLE, AND THE PHONE SYS IN AFT ACFT WAS ALMOST INAUDIBLE AS WELL. UPON ARR IN XYZ, A FLT SVC MGR CALLED THE GATE. WE MET WITH HIM IN THE OFFICE TO DISCUSS THE SIT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.