<< >> NASA ASRS Report 522638, July 2001

B757 cabin attendants injured during beverage service preparation when entering unexpected turbulence.

Attributes
ACN	522638
Time
Date	200107
Day	Fri
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : mzbz.airport
State Reference	FO
Environment
Weather Elements	Thunderstorm Turbulence
Light	Daylight
Aircraft 1
Controlling Facilities	tower : mzbz.tower artcc : zma.artcc
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	climbout : intermediate altitude
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 8
Experience	flight attendant time airline total : 17 flight attendant time total : 17 flight attendant time type : 20
ASRS Report	522638
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event other inflight encounter : turbulence inflight encounter : weather inflight encounter other
Independent Detector	other other : 1
Resolutory Action	none taken : insufficient time
Consequence	other
Supplementary
Problem Areas	Flight Crew Human Performance Weather Environmental Factor
Primary Problem	Weather

Narrative:

Approximately 20 mins into flight, as 4 coach flight attendants were preparing for beverage service, we encountered turbulence, causing 3 of us to impact with ceiling. Others also thrown about. Soon after, I called captain asking if it was safe to be up and asked him if it had been CAT. He said no, it appeared that we went between 2 thunderstorms and must have caught the gusts from one of them. He said nothing appeared on radar to warn him of the severity of turbulence. I noticed no other significant turbulence prior to this unexpected turbulence lasting approximately 30 seconds. Pilots and even 2 flight attendants in forward part of aircraft, seemed unaware of the extent to which we felt effects at aft of aircraft -- noticeably different from their perception.

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Original NASA ASRS Text

Title: B757 CABIN ATTENDANTS INJURED DURING BEVERAGE SVC PREPARATION WHEN ENTERING UNEXPECTED TURB.

Narrative: APPROX 20 MINS INTO FLT, AS 4 COACH FLT ATTENDANTS WERE PREPARING FOR BEVERAGE SVC, WE ENCOUNTERED TURB, CAUSING 3 OF US TO IMPACT WITH CEILING. OTHERS ALSO THROWN ABOUT. SOON AFTER, I CALLED CAPT ASKING IF IT WAS SAFE TO BE UP AND ASKED HIM IF IT HAD BEEN CAT. HE SAID NO, IT APPEARED THAT WE WENT BTWN 2 TSTMS AND MUST HAVE CAUGHT THE GUSTS FROM ONE OF THEM. HE SAID NOTHING APPEARED ON RADAR TO WARN HIM OF THE SEVERITY OF TURB. I NOTICED NO OTHER SIGNIFICANT TURB PRIOR TO THIS UNEXPECTED TURB LASTING APPROX 30 SECONDS. PLTS AND EVEN 2 FLT ATTENDANTS IN FORWARD PART OF ACFT, SEEMED UNAWARE OF THE EXTENT TO WHICH WE FELT EFFECTS AT AFT OF ACFT -- NOTICEABLY DIFFERENT FROM THEIR PERCEPTION.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.