Narrative:

We were on the runway, when the captain announced that we were #14 on the line-up and will take approximately 30 mins. At this time, flight attendant #4 got up from her jump seat and went to the cabin. I heard, overheard bins being opened and closed. Seconds after, I heard a passenger screaming 'I want to get off this plane.' he shouted this several times. At the same time, flight attendant #4 came straight to her jump seat and she commented 'we can arrange for that.' the passenger started to get louder and then scream 'you're here to serve me.' I had just gotten up from my jump seat to see what was the matter with the passenger. I went to him and asked him to please calm down and tell me what was the matter. He began screaming that he didn't like flight attendant's #4 attitude. He had asked for blankets and pillows for his wife and son who was sick and the flight attendant gave him the pillow and blankets, but with an attitude. I told him to please calm down, situation back and put on his seat belt. But this made it worse, because he then began shouting at me and telling me to 'shut up and go back and read your book.' he continued to shout you're here to serve me. In the meantime, his wife was trying to calm him down. I proceeded to call the purser and the captain. The purser came to the back. We explained the situation and with a very calm tone, she asked the passenger to explain what happened. He got very excited and began to scream. She asked him to please calm down and listen to her, but this didn't work. The captain called back and asked to inform the passenger that we were returning to the gate, where he was going to be arrested. This didn't calm him down. He proceeded to state 'I don't have a knife. Why are you going to arrest me?' passenger was escorted out of the plane.

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Original NASA ASRS Text

Title: B737 PAX BECAME LOUD AND DISRUPTIVE DURING HOLDING FOR TKOF RESULTING IN THE ACFT RETURNING TO THE GATE AND THE PAX ARRESTED AND TAKEN OFF ACFT.

Narrative: WE WERE ON THE RWY, WHEN THE CAPT ANNOUNCED THAT WE WERE #14 ON THE LINE-UP AND WILL TAKE APPROX 30 MINS. AT THIS TIME, FLT ATTENDANT #4 GOT UP FROM HER JUMP SEAT AND WENT TO THE CABIN. I HEARD, OVERHEARD BINS BEING OPENED AND CLOSED. SECONDS AFTER, I HEARD A PAX SCREAMING 'I WANT TO GET OFF THIS PLANE.' HE SHOUTED THIS SEVERAL TIMES. AT THE SAME TIME, FLT ATTENDANT #4 CAME STRAIGHT TO HER JUMP SEAT AND SHE COMMENTED 'WE CAN ARRANGE FOR THAT.' THE PAX STARTED TO GET LOUDER AND THEN SCREAM 'YOU'RE HERE TO SERVE ME.' I HAD JUST GOTTEN UP FROM MY JUMP SEAT TO SEE WHAT WAS THE MATTER WITH THE PAX. I WENT TO HIM AND ASKED HIM TO PLEASE CALM DOWN AND TELL ME WHAT WAS THE MATTER. HE BEGAN SCREAMING THAT HE DIDN'T LIKE FLT ATTENDANT'S #4 ATTITUDE. HE HAD ASKED FOR BLANKETS AND PILLOWS FOR HIS WIFE AND SON WHO WAS SICK AND THE FLT ATTENDANT GAVE HIM THE PILLOW AND BLANKETS, BUT WITH AN ATTITUDE. I TOLD HIM TO PLEASE CALM DOWN, SIT BACK AND PUT ON HIS SEAT BELT. BUT THIS MADE IT WORSE, BECAUSE HE THEN BEGAN SHOUTING AT ME AND TELLING ME TO 'SHUT UP AND GO BACK AND READ YOUR BOOK.' HE CONTINUED TO SHOUT YOU'RE HERE TO SERVE ME. IN THE MEANTIME, HIS WIFE WAS TRYING TO CALM HIM DOWN. I PROCEEDED TO CALL THE PURSER AND THE CAPT. THE PURSER CAME TO THE BACK. WE EXPLAINED THE SIT AND WITH A VERY CALM TONE, SHE ASKED THE PAX TO EXPLAIN WHAT HAPPENED. HE GOT VERY EXCITED AND BEGAN TO SCREAM. SHE ASKED HIM TO PLEASE CALM DOWN AND LISTEN TO HER, BUT THIS DIDN'T WORK. THE CAPT CALLED BACK AND ASKED TO INFORM THE PAX THAT WE WERE RETURNING TO THE GATE, WHERE HE WAS GOING TO BE ARRESTED. THIS DIDN'T CALM HIM DOWN. HE PROCEEDED TO STATE 'I DON'T HAVE A KNIFE. WHY ARE YOU GOING TO ARREST ME?' PAX WAS ESCORTED OUT OF THE PLANE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.