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Placards are issued for a problem on a B757 without an understanding of exactly what the problem was due to the workload of maintenance controller.
| Attributes | |
| ACN | 521380 |
| Time | |
| Date | 200108 |
| Day | Sun |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Controlling Facilities | tower : lax.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | other personnel other oversight : coordinator |
| ASRS Report | 521380 |
| Events | |
| Anomaly | aircraft equipment problem : less severe maintenance problem : improper maintenance non adherence : company policies non adherence : published procedure |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Maintenance Human Performance Aircraft |
| Primary Problem | Maintenance Human Performance |
Narrative:
B757 technician called to ask for placards on 23-01A and 23-01B. I told them I could not give him both and then we got into a discussion of what the problems were. After a while I finally asked him which one he wanted, as I was rather busy and he said 'B.' I said okay and gave him my initials without really finding out which side was inoperative even though I read the text of 'B' to him.
Original NASA ASRS Text
Title: PLACARDS ARE ISSUED FOR A PROB ON A B757 WITHOUT AN UNDERSTANDING OF EXACTLY WHAT THE PROB WAS DUE TO THE WORKLOAD OF MAINT CTLR.
Narrative: B757 TECHNICIAN CALLED TO ASK FOR PLACARDS ON 23-01A AND 23-01B. I TOLD THEM I COULD NOT GIVE HIM BOTH AND THEN WE GOT INTO A DISCUSSION OF WHAT THE PROBS WERE. AFTER A WHILE I FINALLY ASKED HIM WHICH ONE HE WANTED, AS I WAS RATHER BUSY AND HE SAID 'B.' I SAID OKAY AND GAVE HIM MY INITIALS WITHOUT REALLY FINDING OUT WHICH SIDE WAS INOP EVEN THOUGH I READ THE TEXT OF 'B' TO HIM.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.