|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||1801 To 2400|
|Locale Reference||airport : msp.airport|
|Altitude||msl single value : 28000|
|Controlling Facilities||artcc : zmp.artcc|
|Operator||common carrier : air carrier|
|Make Model Name||B737 Undifferentiated or Other Model|
|Operating Under FAR Part||Part 121|
|Flight Phase||cruise : level|
|Affiliation||company : air carrier|
|Function||flight crew : captain|
oversight : pic
|Qualification||pilot : atp|
|Experience||flight time type : 329|
|Affiliation||company : air carrier|
|Function||flight crew : first officer|
|Anomaly||cabin event : passenger illness|
cabin event other
non adherence : published procedure
non adherence : company policies
|Independent Detector||other other : fa #1|
|Resolutory Action||controller : issued new clearance|
flight crew : declared emergency
flight crew : landed in emergency condition
Flight Crew Human Performance
While en route at FL280, 35 mi southeast eau VOR, flight attendant X reported a 91 yr old female passenger xx was having chest pains and had taken her own nitroglycerin pills. Flight attendant X was preparing to give her oxygen. We declared a medical emergency with ATC and were cleared direct to msp. We then notified dispatch through ACARS of the medical emergency and requested that paramedics meet the airplane in msp. We landed straight in on runway 30R at msp and found a company airplane parking at our gate X, which was the last non occupied X gate at msp. With a medical emergency inbound to msp, msp operations had us wait 5 mins for another gate Y. Upon taxi into gate Y (which requires 2 guidemen) for parking, msp only had 1 person. I taxied the aircraft toward the terminal and flashed my taxi light for the second guideman. A person on the ramp with a tie on, no wands, standing approximately 15 ft from the lead-in line gave me the xfer to the next guideman signal with never giving any guidance. Due to medical emergency, I taxied the aircraft in on the lead-in line and made the turn while watching the guideman on the final parking line. The person on the ramp that refused to give us proper guidance was an air crew company manager/supervisor. Msp operations handled our arrival very poorly.
Original NASA ASRS Text
Title: B737 DECLARES PAX MEDICAL EMER ONLY TO BE DELAYED AT ARPT GATE DUE TO BLOCKED GATE ASSIGNMENT AND INSUFFICIENT GND PERSONNEL TO SOLVE SIT.
Narrative: WHILE ENRTE AT FL280, 35 MI SE EAU VOR, FLT ATTENDANT X RPTED A 91 YR OLD FEMALE PAX XX WAS HAVING CHEST PAINS AND HAD TAKEN HER OWN NITROGLYCERIN PILLS. FLT ATTENDANT X WAS PREPARING TO GIVE HER OXYGEN. WE DECLARED A MEDICAL EMER WITH ATC AND WERE CLRED DIRECT TO MSP. WE THEN NOTIFIED DISPATCH THROUGH ACARS OF THE MEDICAL EMER AND REQUESTED THAT PARAMEDICS MEET THE AIRPLANE IN MSP. WE LANDED STRAIGHT IN ON RWY 30R AT MSP AND FOUND A COMPANY AIRPLANE PARKING AT OUR GATE X, WHICH WAS THE LAST NON OCCUPIED X GATE AT MSP. WITH A MEDICAL EMER INBOUND TO MSP, MSP OPS HAD US WAIT 5 MINS FOR ANOTHER GATE Y. UPON TAXI INTO GATE Y (WHICH REQUIRES 2 GUIDEMEN) FOR PARKING, MSP ONLY HAD 1 PERSON. I TAXIED THE ACFT TOWARD THE TERMINAL AND FLASHED MY TAXI LIGHT FOR THE SECOND GUIDEMAN. A PERSON ON THE RAMP WITH A TIE ON, NO WANDS, STANDING APPROX 15 FT FROM THE LEAD-IN LINE GAVE ME THE XFER TO THE NEXT GUIDEMAN SIGNAL WITH NEVER GIVING ANY GUIDANCE. DUE TO MEDICAL EMER, I TAXIED THE ACFT IN ON THE LEAD-IN LINE AND MADE THE TURN WHILE WATCHING THE GUIDEMAN ON THE FINAL PARKING LINE. THE PERSON ON THE RAMP THAT REFUSED TO GIVE US PROPER GUIDANCE WAS AN AIR CREW COMPANY MGR/SUPVR. MSP OPS HANDLED OUR ARR VERY POORLY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.