A B757 flight attendant reported that her colleague was accosted by a passenger and told what to do.

Attributes
ACN	513050
Time
Date	200105
Day	Mon
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : zzz.airport
State Reference	US
Environment
Light	Night
Aircraft 1
Controlling Facilities	artcc : zjx.artcc
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 14 flight attendant time total : 14 flight attendant time type : 16
ASRS Report	513050
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies
Resolutory Action	none taken : unable
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I did not witness the incident. The flight attendant involved told me that a passenger in first class grabbed her violently by the arm and told her something like, 'you are supposed to be working here in first class, not in coach.' the flight attendant involved told me of the incident and how it shook her up. I suggested that she file a report about it. Passenger have no right to tell our flight attendants how to do their job, and they have no right to get physical about it.

Original NASA ASRS Text

Title: A B757 FLT ATTENDANT RPTED THAT HER COLLEAGUE WAS ACCOSTED BY A PAX AND TOLD WHAT TO DO.

Narrative: I DID NOT WITNESS THE INCIDENT. THE FLT ATTENDANT INVOLVED TOLD ME THAT A PAX IN FIRST CLASS GRABBED HER VIOLENTLY BY THE ARM AND TOLD HER SOMETHING LIKE, 'YOU ARE SUPPOSED TO BE WORKING HERE IN FIRST CLASS, NOT IN COACH.' THE FLT ATTENDANT INVOLVED TOLD ME OF THE INCIDENT AND HOW IT SHOOK HER UP. I SUGGESTED THAT SHE FILE A RPT ABOUT IT. PAX HAVE NO RIGHT TO TELL OUR FLT ATTENDANTS HOW TO DO THEIR JOB, AND THEY HAVE NO RIGHT TO GET PHYSICAL ABOUT IT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.