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Multiple cabin attendant report, B767-200, sfo-jfk. During boarding, flight erupted between 3 men in coach over an overhead bin. Police removed 2 men from aircraft.
| Attributes | |
| ACN | 497186 |
| Time | |
| Date | 200001 |
| Day | Wed |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : sfo.airport |
| State Reference | CA |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Weather Elements | other |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : teb.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
| Experience | flight attendant time airline total : 16 flight attendant time total : 16 flight attendant time type : 90 |
| ASRS Report | 497186 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 2 |
| Experience | flight attendant time airline total : 23.75 flight attendant time total : 23.75 flight attendant time type : 100 |
| ASRS Report | 498250 |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : published procedure non adherence : far |
| Independent Detector | other other : cab #2 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Aircraft Company Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
I, the purser on flight, received a call from mid cabin from flight attendant #8 asking me to call security -- that we had 3 men fighting. This was only 5-10 mins into boarding. I immediately notified the captain and the agent at the gate. She called security and a customer service manager. The manager came on board and spoke to them and was in the process of removing the 2 instigators, when the police arrived. 2 men were removed. Flight departed on time. Flight attendant #8 informed me the fight was over an overhead bin. Supplemental information from acn 498250: there's no way we can predict or prevent a territorial passenger who feels the overhead bin above his seat is his. We make PA's stating the overhead bins are shared space. Sadly, society is losing it. Perhaps we need to make the PA's more frequently.
Original NASA ASRS Text
Title: MULTIPLE CABIN ATTENDANT RPT, B767-200, SFO-JFK. DURING BOARDING, FLT ERUPTED BTWN 3 MEN IN COACH OVER AN OVERHEAD BIN. POLICE REMOVED 2 MEN FROM ACFT.
Narrative: I, THE PURSER ON FLT, RECEIVED A CALL FROM MID CABIN FROM FLT ATTENDANT #8 ASKING ME TO CALL SECURITY -- THAT WE HAD 3 MEN FIGHTING. THIS WAS ONLY 5-10 MINS INTO BOARDING. I IMMEDIATELY NOTIFIED THE CAPT AND THE AGENT AT THE GATE. SHE CALLED SECURITY AND A CUSTOMER SVC MGR. THE MGR CAME ON BOARD AND SPOKE TO THEM AND WAS IN THE PROCESS OF REMOVING THE 2 INSTIGATORS, WHEN THE POLICE ARRIVED. 2 MEN WERE REMOVED. FLT DEPARTED ON TIME. FLT ATTENDANT #8 INFORMED ME THE FIGHT WAS OVER AN OVERHEAD BIN. SUPPLEMENTAL INFO FROM ACN 498250: THERE'S NO WAY WE CAN PREDICT OR PREVENT A TERRITORIAL PAX WHO FEELS THE OVERHEAD BIN ABOVE HIS SEAT IS HIS. WE MAKE PA'S STATING THE OVERHEAD BINS ARE SHARED SPACE. SADLY, SOCIETY IS LOSING IT. PERHAPS WE NEED TO MAKE THE PA'S MORE FREQUENTLY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.