 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Cabin attendant report, B757, sfo-ege. 45 min mechanical delay, airline gave first drink free to passenger, and after that it would be $4 each. Man upset, threatened cabin attendant. Given warning form. Captain uncooperative.
| Attributes | |
| ACN | 495676 |
| Time | |
| Date | 200012 |
| Day | Mon |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zdv.artcc |
| State Reference | CO |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zdv.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 2.5 flight attendant time total : 4.5 flight attendant time type : 50 |
| ASRS Report | 495676 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab #1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | Other |
| Factors | |
| Maintenance | performance deficiency : repair |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Company Passenger Human Performance Flight Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger was upset that he had to pay for a second drink. He refused to pay, so I didn't serve him the drink! I presented him with a passenger in-flight disturbance report. He said nothing. He verbally threatened me in the rear of the aircraft by saying 'if you were not in uniform, I would take care of you.' no police were called. Callback conversation with reporter revealed the following information: the reporter stated that they had a 45 min mechanical delay, therefore, the company authority/authorized that the first drink would be free, and after that it would be $4 each. This man blew up over that and later tried to get a drink from first class. The reporter told the first class attendants not to serve him any free drinks. He threatened the reporter while he was standing in the galley, not in front of the passenger. The captain didn't want anything to do with the problem. After receiving the written warning, the man settled down. In luggage claim, the police asked the reporter questions about the man and watched him closely. As far as the reporter knew, no one called for the police.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B757, SFO-EGE. 45 MIN MECHANICAL DELAY, AIRLINE GAVE FIRST DRINK FREE TO PAX, AND AFTER THAT IT WOULD BE $4 EACH. MAN UPSET, THREATENED CABIN ATTENDANT. GIVEN WARNING FORM. CAPT UNCOOPERATIVE.
Narrative: A PAX WAS UPSET THAT HE HAD TO PAY FOR A SECOND DRINK. HE REFUSED TO PAY, SO I DIDN'T SERVE HIM THE DRINK! I PRESENTED HIM WITH A PAX INFLT DISTURBANCE RPT. HE SAID NOTHING. HE VERBALLY THREATENED ME IN THE REAR OF THE ACFT BY SAYING 'IF YOU WERE NOT IN UNIFORM, I WOULD TAKE CARE OF YOU.' NO POLICE WERE CALLED. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THEY HAD A 45 MIN MECHANICAL DELAY, THEREFORE, THE COMPANY AUTH THAT THE FIRST DRINK WOULD BE FREE, AND AFTER THAT IT WOULD BE $4 EACH. THIS MAN BLEW UP OVER THAT AND LATER TRIED TO GET A DRINK FROM FIRST CLASS. THE RPTR TOLD THE FIRST CLASS ATTENDANTS NOT TO SERVE HIM ANY FREE DRINKS. HE THREATENED THE RPTR WHILE HE WAS STANDING IN THE GALLEY, NOT IN FRONT OF THE PAX. THE CAPT DIDN'T WANT ANYTHING TO DO WITH THE PROB. AFTER RECEIVING THE WRITTEN WARNING, THE MAN SETTLED DOWN. IN LUGGAGE CLAIM, THE POLICE ASKED THE RPTR QUESTIONS ABOUT THE MAN AND WATCHED HIM CLOSELY. AS FAR AS THE RPTR KNEW, NO ONE CALLED FOR THE POLICE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.