Air carrier with a passenger emergency is satisfied with ATC handling but disappointed with the rece...

Attributes
ACN	491771
Time
Date	200011
Day	Sun
Place
Locale Reference	intersection : junor.
State Reference	FL
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zma.artcc tower : mia.tower
Operator	common carrier : air carrier
Make Model Name	B727 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	491771
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : instrument pilot : commercial pilot : multi engine
Events
Anomaly	cabin event : passenger illness other anomaly other
Independent Detector	other flight crewa other other : cab 4
Resolutory Action	controller : issued new clearance flight crew : declared emergency
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance Company
Primary Problem	Passenger Human Performance

Narrative:

About 60 KM east of junor, I was told by #1 flight attendant that passenger was having difficulty breathing and short of breath. I asked ZMA for priority due to medical emergency into mia and received it. Communication to cabin was being coordinated by flight engineer.. Mia operations and dispatch were called and let know of the situation and our needs. We were given #1 and high speed descent all the way in to runway 9L for gate xx. Tower left space between aircraft on taxiway for our exit. Then to my amazement, I was told that gate xx was occupied. I then got on ramp frequency. In about 2 mins we were told to turn around and to take xy. I did so and weaved around aircraft and pulling into xy but was stopped by guideman. Got to gate -- no agent or medics. Passenger told to stay seated. Agent arrived within 2-3 mins. Last I heard, passenger was ok. I felt that mia operations was not overly concerned or prepared to prioritize my arrival, though every attempt on our part was made to communicate and coordinate a serious situation.

Original NASA ASRS Text

Title: ACR WITH A PAX EMER IS SATISFIED WITH ATC HANDLING BUT DISAPPOINTED WITH THE RECEPTION AND READINESS OF HIS COMPANY TO HANDLE THE ARR.

Narrative: ABOUT 60 KM E OF JUNOR, I WAS TOLD BY #1 FLT ATTENDANT THAT PAX WAS HAVING DIFFICULTY BREATHING AND SHORT OF BREATH. I ASKED ZMA FOR PRIORITY DUE TO MEDICAL EMER INTO MIA AND RECEIVED IT. COM TO CABIN WAS BEING COORDINATED BY FE.. MIA OPS AND DISPATCH WERE CALLED AND LET KNOW OF THE SIT AND OUR NEEDS. WE WERE GIVEN #1 AND HIGH SPD DSCNT ALL THE WAY IN TO RWY 9L FOR GATE XX. TWR LEFT SPACE BTWN ACFT ON TXWY FOR OUR EXIT. THEN TO MY AMAZEMENT, I WAS TOLD THAT GATE XX WAS OCCUPIED. I THEN GOT ON RAMP FREQ. IN ABOUT 2 MINS WE WERE TOLD TO TURN AROUND AND TO TAKE XY. I DID SO AND WEAVED AROUND ACFT AND PULLING INTO XY BUT WAS STOPPED BY GUIDEMAN. GOT TO GATE -- NO AGENT OR MEDICS. PAX TOLD TO STAY SEATED. AGENT ARRIVED WITHIN 2-3 MINS. LAST I HEARD, PAX WAS OK. I FELT THAT MIA OPS WAS NOT OVERLY CONCERNED OR PREPARED TO PRIORITIZE MY ARR, THOUGH EVERY ATTEMPT ON OUR PART WAS MADE TO COMMUNICATE AND COORDINATE A SERIOUS SIT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Air carrier with a passenger emergency is satisfied with ATC handling but disappointed with the reception and readiness of his company to handle the arrival.