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2 intoxicated men stole liquor from cart after cabin attendant refused to serve them. Captain called for police to meet flight who detained passenger.
| Attributes | |
| ACN | 491198 |
| Time | |
| Date | 200011 |
| Day | Sat |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zme.artcc |
| State Reference | TN |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zme.artcc tower : cle.tower |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 0.5 flight attendant time total : 3 flight attendant time type : 90 |
| ASRS Report | 491198 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event other non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance Passenger Human Performance Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
2 passenger were drunk and after I refused to serve them more liquor, they were disruptive and loud. Then they stole 2 beers from the beverage cart. Police met our flight. They and the captain talked sternly to the passenger. (I declined to file charges.) callback conversation with reporter revealed the following information: the reporter stated that the reason the crew had the captain call for police was the theft of the liquor off the beverage cart. One of the men was a travel agent and probably on a free ticket. The captain strongly recommended that she not file charges, so she complied. They felt that the police showing up to meet the flight would sufficiently scare the men, so they wouldn't do it again. They discussed this with the police on the jet way before any of the passenger got off.
Original NASA ASRS Text
Title: 2 INTOXICATED MEN STOLE LIQUOR FROM CART AFTER CABIN ATTENDANT REFUSED TO SERVE THEM. CAPT CALLED FOR POLICE TO MEET FLT WHO DETAINED PAX.
Narrative: 2 PAX WERE DRUNK AND AFTER I REFUSED TO SERVE THEM MORE LIQUOR, THEY WERE DISRUPTIVE AND LOUD. THEN THEY STOLE 2 BEERS FROM THE BEVERAGE CART. POLICE MET OUR FLT. THEY AND THE CAPT TALKED STERNLY TO THE PAX. (I DECLINED TO FILE CHARGES.) CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE REASON THE CREW HAD THE CAPT CALL FOR POLICE WAS THE THEFT OF THE LIQUOR OFF THE BEVERAGE CART. ONE OF THE MEN WAS A TRAVEL AGENT AND PROBABLY ON A FREE TICKET. THE CAPT STRONGLY RECOMMENDED THAT SHE NOT FILE CHARGES, SO SHE COMPLIED. THEY FELT THAT THE POLICE SHOWING UP TO MEET THE FLT WOULD SUFFICIENTLY SCARE THE MEN, SO THEY WOULDN'T DO IT AGAIN. THEY DISCUSSED THIS WITH THE POLICE ON THE JET WAY BEFORE ANY OF THE PAX GOT OFF.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.