Narrative:

Passenger, ms X, 23 yrs old, american. She should have been denied boarding due to questionable behavior. We reported it to the gate agents -- no action taken. Passenger X began smoking in-flight, then began erratic behavior -- tried to break into locked liquor carts for alcohol. The purser began to physically hold her arms. Relief pilot (first officer) called to back and brought the flexicuffs. The passenger X was cuffed twice. She told the flight crew that she had taken the drug 'ecstasy.' on the remainder of the flight the crew 'baby-sat' ms X in the last row of coach. Though federal regulations had been broken, the cockpit did not wish to have the fbi meet the flight crew (against the wishes of the cabin crew). In jfk, the situation was declared a 'medical emergency.' to my knowledge, no charges were brought against the passenger. Regulations broken; smoking (twice), interference with flight crew (both cockpit and cabin). The flight almost diverted to sju, pr. Callback conversation with reporter revealed the following information: the reporter stated that the woman was behaving quite strangely in the boarding area, where the cabin crew was waiting to get on the plane. She came up to a flight attendant, who was doing something on a computer at the podium, and demanded to get on board 'right now.' she was really glassy eyed and appeared to be on an hallucinogenic drug. The flight attendant told the gate agents, and they just shrugged and ignored the flight attendants' request to not board her. The woman had brought on a bottle of wine and beer. The crew discovered this fact when the woman turned on her call button to ask for a wine opener. Not only was she smoking on a no smoking flight, but she even carried on her own ashtray. The flight attendant confiscated her cigarettes, lighter and wine bottle. They later had to confiscate another pack of cigarettes, another lighter and the bottle of beer. The purser was hurt trying to restrain the woman, resulting in a deep scratch which bled profusely. The relief officer brought the handcuffs and later asked if the cabin crew wanted the fbi called, which they did, but the captain overrode them, saying that she had eventually quieted down and, most importantly, they didn't have to divert. It was the port authority/authorized police that called the situation a medical emergency. The captain had called for medical personnel to meet the flight, because of the drugs consumed. The reporter thinks that the pilots should be fined, because they didn't call for the fbi.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B767-300ER, EZE-JFK. INCOHERENT WOMAN (DRUG INDUCED) SMOKED, CAUSED MAYHEM. PLT INTERVENTION, HANDCUFFED PAX. PURSER INJURED, FBI NOT CALLED.

Narrative: PAX, MS X, 23 YRS OLD, AMERICAN. SHE SHOULD HAVE BEEN DENIED BOARDING DUE TO QUESTIONABLE BEHAVIOR. WE RPTED IT TO THE GATE AGENTS -- NO ACTION TAKEN. PAX X BEGAN SMOKING INFLT, THEN BEGAN ERRATIC BEHAVIOR -- TRIED TO BREAK INTO LOCKED LIQUOR CARTS FOR ALCOHOL. THE PURSER BEGAN TO PHYSICALLY HOLD HER ARMS. RELIEF PLT (FO) CALLED TO BACK AND BROUGHT THE FLEXICUFFS. THE PAX X WAS CUFFED TWICE. SHE TOLD THE FLC THAT SHE HAD TAKEN THE DRUG 'ECSTASY.' ON THE REMAINDER OF THE FLT THE CREW 'BABY-SAT' MS X IN THE LAST ROW OF COACH. THOUGH FEDERAL REGS HAD BEEN BROKEN, THE COCKPIT DID NOT WISH TO HAVE THE FBI MEET THE FLC (AGAINST THE WISHES OF THE CABIN CREW). IN JFK, THE SIT WAS DECLARED A 'MEDICAL EMER.' TO MY KNOWLEDGE, NO CHARGES WERE BROUGHT AGAINST THE PAX. REGS BROKEN; SMOKING (TWICE), INTERFERENCE WITH FLC (BOTH COCKPIT AND CABIN). THE FLT ALMOST DIVERTED TO SJU, PR. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE WOMAN WAS BEHAVING QUITE STRANGELY IN THE BOARDING AREA, WHERE THE CABIN CREW WAS WAITING TO GET ON THE PLANE. SHE CAME UP TO A FLT ATTENDANT, WHO WAS DOING SOMETHING ON A COMPUTER AT THE PODIUM, AND DEMANDED TO GET ON BOARD 'RIGHT NOW.' SHE WAS REALLY GLASSY EYED AND APPEARED TO BE ON AN HALLUCINOGENIC DRUG. THE FLT ATTENDANT TOLD THE GATE AGENTS, AND THEY JUST SHRUGGED AND IGNORED THE FLT ATTENDANTS' REQUEST TO NOT BOARD HER. THE WOMAN HAD BROUGHT ON A BOTTLE OF WINE AND BEER. THE CREW DISCOVERED THIS FACT WHEN THE WOMAN TURNED ON HER CALL BUTTON TO ASK FOR A WINE OPENER. NOT ONLY WAS SHE SMOKING ON A NO SMOKING FLT, BUT SHE EVEN CARRIED ON HER OWN ASHTRAY. THE FLT ATTENDANT CONFISCATED HER CIGARETTES, LIGHTER AND WINE BOTTLE. THEY LATER HAD TO CONFISCATE ANOTHER PACK OF CIGARETTES, ANOTHER LIGHTER AND THE BOTTLE OF BEER. THE PURSER WAS HURT TRYING TO RESTRAIN THE WOMAN, RESULTING IN A DEEP SCRATCH WHICH BLED PROFUSELY. THE RELIEF OFFICER BROUGHT THE HANDCUFFS AND LATER ASKED IF THE CABIN CREW WANTED THE FBI CALLED, WHICH THEY DID, BUT THE CAPT OVERRODE THEM, SAYING THAT SHE HAD EVENTUALLY QUIETED DOWN AND, MOST IMPORTANTLY, THEY DIDN'T HAVE TO DIVERT. IT WAS THE PORT AUTH POLICE THAT CALLED THE SIT A MEDICAL EMER. THE CAPT HAD CALLED FOR MEDICAL PERSONNEL TO MEET THE FLT, BECAUSE OF THE DRUGS CONSUMED. THE RPTR THINKS THAT THE PLTS SHOULD BE FINED, BECAUSE THEY DIDN'T CALL FOR THE FBI.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.