Cabin attendant report, B767-300ER, lhr-jfk. Air conditioning pack overheated, causing electrical burning smell, smoke. Divert to goose bay, labrador.

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Attributes
ACN	486294
Time
Date	200008
Day	Fri
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : czqx.artcc
State Reference	NF
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : czqx.artcc tower : sju.tower
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 25.5 flight attendant time total : 25.5 flight attendant time type : 80
ASRS Report	486294
Person 2
Affiliation	company : air carrier
Function	observation : passenger
Events
Anomaly	aircraft equipment problem : less severe other anomaly other anomaly
Independent Detector	other other : rptr #2
Resolutory Action	flight crew : diverted to another airport flight crew : declared emergency flight crew : landed as precaution flight crew : landed in emergency condition
Supplementary
Problem Areas	Aircraft
Primary Problem	Aircraft

Narrative:

At approximately XA30 the first class passenger in yh came into the first class galley, saying he thought the power ports were overheating. We came out into the cabin and you could smell electrical burning. Went into the cockpit and there was quite a bit of smoke. Both the captain and first officer had their demand masks and goggles on. The captain held up his right hand and I knew he could not talk at the moment. We all (flight attendants) waited to hear from the cockpit. All flight attendants reassured the passenger and started to put things away. The captain made a PA saying an air conditioning pack had overheated causing the smoky haze and electrical smell. His next PA told us that we were landing in goose bay, labrador. Captain X said the landing should be normal, but in case it was not, told us what his command for evacuate/evacuation would be. The landing was normal. I praise the captain X and copilot Y. They were both very calm and reassuring. The flight attendants were also calm and efficient and tactful with the passenger. I was proud to be part of such a team.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B767-300ER, LHR-JFK. AIR CONDITIONING PACK OVERHEATED, CAUSING ELECTRICAL BURNING SMELL, SMOKE. DIVERT TO GOOSE BAY, LABRADOR.

Narrative: AT APPROX XA30 THE FIRST CLASS PAX IN YH CAME INTO THE FIRST CLASS GALLEY, SAYING HE THOUGHT THE PWR PORTS WERE OVERHEATING. WE CAME OUT INTO THE CABIN AND YOU COULD SMELL ELECTRICAL BURNING. WENT INTO THE COCKPIT AND THERE WAS QUITE A BIT OF SMOKE. BOTH THE CAPT AND FO HAD THEIR DEMAND MASKS AND GOGGLES ON. THE CAPT HELD UP HIS R HAND AND I KNEW HE COULD NOT TALK AT THE MOMENT. WE ALL (FLT ATTENDANTS) WAITED TO HEAR FROM THE COCKPIT. ALL FLT ATTENDANTS REASSURED THE PAX AND STARTED TO PUT THINGS AWAY. THE CAPT MADE A PA SAYING AN AIR CONDITIONING PACK HAD OVERHEATED CAUSING THE SMOKY HAZE AND ELECTRICAL SMELL. HIS NEXT PA TOLD US THAT WE WERE LNDG IN GOOSE BAY, LABRADOR. CAPT X SAID THE LNDG SHOULD BE NORMAL, BUT IN CASE IT WAS NOT, TOLD US WHAT HIS COMMAND FOR EVAC WOULD BE. THE LNDG WAS NORMAL. I PRAISE THE CAPT X AND COPLT Y. THEY WERE BOTH VERY CALM AND REASSURING. THE FLT ATTENDANTS WERE ALSO CALM AND EFFICIENT AND TACTFUL WITH THE PAX. I WAS PROUD TO BE PART OF SUCH A TEAM.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.