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A B767 PIC is denied access to his aircraft until escorted by the passenger service manager who was rather testy with the captain who had earlier caused a delay of the inbound flight into the gate at bos, ma.
| Attributes | |
| ACN | 485360 |
| Time | |
| Date | 200009 |
| Day | Thu |
| Local Time Of Day | 0001 To 0600 |
| Place | |
| Locale Reference | airport : bos.airport |
| State Reference | MA |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | tower : bos.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B767-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 485360 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : instrument pilot : commercial pilot : multi engine |
| Events | |
| Anomaly | non adherence : company policies other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Supplementary | |
| Problem Areas | Company Flight Crew Human Performance |
| Primary Problem | Company |
Narrative:
After completing flight with delay to taxi in, (see acn 485361, same flight). I was questioned by a ramp agent stating that I did not have ramp access to my aircraft without an escort. When I inquired to the agent for clarification, I was told that he was just doing his job and I should try to do mine sometime. I was then escorted to the ramp by customer service manager and then challenged by the same agent mins later. Do working capts have ramp access to their own aircraft? Should the ramp agents and mgrs know this? If there is a restr for access, how do we obtain this to complete our flight duties and gain access to our aircraft for flight? Please let me know how to proceed on this, I fly again soon.
Original NASA ASRS Text
Title: A B767 PIC IS DENIED ACCESS TO HIS ACFT UNTIL ESCORTED BY THE PAX SVC MGR WHO WAS RATHER TESTY WITH THE CAPT WHO HAD EARLIER CAUSED A DELAY OF THE INBOUND FLT INTO THE GATE AT BOS, MA.
Narrative: AFTER COMPLETING FLT WITH DELAY TO TAXI IN, (SEE ACN 485361, SAME FLT). I WAS QUESTIONED BY A RAMP AGENT STATING THAT I DID NOT HAVE RAMP ACCESS TO MY ACFT WITHOUT AN ESCORT. WHEN I INQUIRED TO THE AGENT FOR CLARIFICATION, I WAS TOLD THAT HE WAS JUST DOING HIS JOB AND I SHOULD TRY TO DO MINE SOMETIME. I WAS THEN ESCORTED TO THE RAMP BY CUSTOMER SVC MGR AND THEN CHALLENGED BY THE SAME AGENT MINS LATER. DO WORKING CAPTS HAVE RAMP ACCESS TO THEIR OWN ACFT? SHOULD THE RAMP AGENTS AND MGRS KNOW THIS? IF THERE IS A RESTR FOR ACCESS, HOW DO WE OBTAIN THIS TO COMPLETE OUR FLT DUTIES AND GAIN ACCESS TO OUR ACFT FOR FLT? PLEASE LET ME KNOW HOW TO PROCEED ON THIS, I FLY AGAIN SOON.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.