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Pilot report, CL65, cvg-mdw. Gate agent boarded passenger without cabin attendant on board despite captain's objection. Violation of far.
| Attributes | |
| ACN | 481841 |
| Time | |
| Date | 200008 |
| Day | Fri |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : cvg.airport |
| State Reference | KY |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | Regional Jet CL65, Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : multi engine pilot : instrument pilot : commercial pilot : atp |
| Experience | flight time last 90 days : 200 flight time total : 14000 flight time type : 3000 |
| ASRS Report | 481841 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | other personnel |
| Events | |
| Anomaly | non adherence : company policies non adherence : far non adherence : published procedure non adherence other |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : unable |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Company |
| Primary Problem | Company |
Narrative:
2 preboard passenger were placed aboard the aircraft without a flight attendant in the cabin. Ramp control did have a 'hold boarding' in progress. A customer service agent boarded passenger, regardless. He had a total disregard of established procedures and safety considerations. Corrective action: ensure all personnel abide by established procedures. Make this subject a briefing item at each supervisor meeting and/or roll call. I personally talked to the escorting customer service agent to deny boarding, which was ignored.
Original NASA ASRS Text
Title: PLT RPT, CL65, CVG-MDW. GATE AGENT BOARDED PAX WITHOUT CABIN ATTENDANT ON BOARD DESPITE CAPT'S OBJECTION. VIOLATION OF FAR.
Narrative: 2 PREBOARD PAX WERE PLACED ABOARD THE ACFT WITHOUT A FLT ATTENDANT IN THE CABIN. RAMP CTL DID HAVE A 'HOLD BOARDING' IN PROGRESS. A CUSTOMER SVC AGENT BOARDED PAX, REGARDLESS. HE HAD A TOTAL DISREGARD OF ESTABLISHED PROCS AND SAFETY CONSIDERATIONS. CORRECTIVE ACTION: ENSURE ALL PERSONNEL ABIDE BY ESTABLISHED PROCS. MAKE THIS SUBJECT A BRIEFING ITEM AT EACH SUPVR MEETING AND/OR ROLL CALL. I PERSONALLY TALKED TO THE ESCORTING CUSTOMER SVC AGENT TO DENY BOARDING, WHICH WAS IGNORED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.