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Cabin attendant report, B767, sfo-jfk, woman became intoxicated, verbally assaulted cabin attendant. Purser reprimanded woman, ceased alcohol intake.
| Attributes | |
| ACN | 477860 |
| Time | |
| Date | 200006 |
| Day | Sun |
| Local Time Of Day | 0001 To 0600 |
| Place | |
| Locale Reference | atc facility : zdv.artcc |
| State Reference | CO |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zdv.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 2 flight attendant time total : 4 flight attendant time type : 50 |
| ASRS Report | 477860 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
| Experience | flight attendant time airline total : 7 flight attendant time total : 7 flight attendant time type : 100 |
| ASRS Report | 477010 |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event other |
| Independent Detector | other other : cab #4 |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger became intoxicated during the meal service and verbally abused a flight attendant, the purser, ms xy, then spoke to the passenger, explaining our zero tolerance for intoxication and misconduct and was advised that she would not be given any more alcohol. I was not directly involved in this incident. Supplemental information from acn 477010: I dealt with passenger at ticket counter before boarding. She appeared agitated upon boarding, which may have been alcohol related.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B767, SFO-JFK, WOMAN BECAME INTOXICATED, VERBALLY ASSAULTED CABIN ATTENDANT. PURSER REPRIMANDED WOMAN, CEASED ALCOHOL INTAKE.
Narrative: A PAX BECAME INTOXICATED DURING THE MEAL SVC AND VERBALLY ABUSED A FLT ATTENDANT, THE PURSER, MS XY, THEN SPOKE TO THE PAX, EXPLAINING OUR ZERO TOLERANCE FOR INTOXICATION AND MISCONDUCT AND WAS ADVISED THAT SHE WOULD NOT BE GIVEN ANY MORE ALCOHOL. I WAS NOT DIRECTLY INVOLVED IN THIS INCIDENT. SUPPLEMENTAL INFO FROM ACN 477010: I DEALT WITH PAX AT TICKET COUNTER BEFORE BOARDING. SHE APPEARED AGITATED UPON BOARDING, WHICH MAY HAVE BEEN ALCOHOL RELATED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.