|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||0601 To 1200|
|Locale Reference||atc facility : zbw.artcc|
|Controlling Facilities||artcc : zbw.artcc|
|Operator||common carrier : air carrier|
|Make Model Name||B767 Undifferentiated or Other Model|
|Operating Under FAR Part||Part 121|
|Flight Phase||climbout : takeoff|
cruise : level
ground : parked
ground : taxi
|Affiliation||company : air carrier|
|Function||flight attendant : on duty|
oversight : flight attendant in charge
|Qualification||flight attendant : currently qualified|
flight attendant aircraft qualified on : 4
|Experience||flight attendant time airline total : 22|
flight attendant time total : 22
flight attendant time type : 100
|Affiliation||company : air carrier|
|Function||observation : passenger|
|Anomaly||cabin event : passenger misconduct|
non adherence : published procedure
non adherence : far
|Independent Detector||other other : cab #2|
|Problem Areas||Passenger Human Performance|
|Primary Problem||Passenger Human Performance|
A business class passenger was served a beer on the ground during an extensive ground delay. After it was served the flight attendant felt that he must have obviously had more before he boarded, so she was cautious to serve more. After takeoff, this passenger got out of his seat and went to the business class galley before flight attendants were ready to serve and attempted to help himself to a beer. Flight attendant #2 cut him off from alcohol and informed me. This passenger then kept turning on his call light to ask for more beer, and was once again informed that there would be no more. He was served water by the bottle, each time turning on his call light. After 3 evian bottles and 2 glasses of water, it was clearly evident that he was harassing flight attendants by constantly turning on the call lights, or perhaps in hopes that any flight attendant would serve him a beer. I then answered a call light and too was asked for a beer and told him that he would have to refrain from his constant pressing of the call light, because the chimes were enough to warrant another message to crew. He became angry and demanded more water or beer, I told him that he had consumed more water in the last 5 mins than anyone on the aircraft and that it was clear that his attempt was really to harass the crew. He was interfering with our duties and that he needed to refrain from this behavior. The call lights continued and the cockpit was informed. I spoke to this man again and warned that his behavior would have to change, as it was so interfering with our attention to other passenger and completion of cabin service. Once I asked for his driver's license and or passenger ticket, he let up a bit. The captain and I felt that his behavior needed to be reported to keep from his reenacting this again. Callback conversation with reporter revealed the following information: the reporter stated that it was the captain's decision not to have the auths meet the flight to arrest the man for interfering with the crew's duties. After conferring with the reporter (purser), they decided to write a report to their company in hopes of denying him from traveling on their airline again.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B767, BOS-LAX. EXTENSIVE GND DELAY, LIQUOR SERVED. INTOXICATED PAX DENIED LIQUOR, ANGRY, RANG CALL BUTTON WHOLE FLT. THREATENED WITH ARREST.
Narrative: A BUSINESS CLASS PAX WAS SERVED A BEER ON THE GND DURING AN EXTENSIVE GND DELAY. AFTER IT WAS SERVED THE FLT ATTENDANT FELT THAT HE MUST HAVE OBVIOUSLY HAD MORE BEFORE HE BOARDED, SO SHE WAS CAUTIOUS TO SERVE MORE. AFTER TKOF, THIS PAX GOT OUT OF HIS SEAT AND WENT TO THE BUSINESS CLASS GALLEY BEFORE FLT ATTENDANTS WERE READY TO SERVE AND ATTEMPTED TO HELP HIMSELF TO A BEER. FLT ATTENDANT #2 CUT HIM OFF FROM ALCOHOL AND INFORMED ME. THIS PAX THEN KEPT TURNING ON HIS CALL LIGHT TO ASK FOR MORE BEER, AND WAS ONCE AGAIN INFORMED THAT THERE WOULD BE NO MORE. HE WAS SERVED WATER BY THE BOTTLE, EACH TIME TURNING ON HIS CALL LIGHT. AFTER 3 EVIAN BOTTLES AND 2 GLASSES OF WATER, IT WAS CLRLY EVIDENT THAT HE WAS HARASSING FLT ATTENDANTS BY CONSTANTLY TURNING ON THE CALL LIGHTS, OR PERHAPS IN HOPES THAT ANY FLT ATTENDANT WOULD SERVE HIM A BEER. I THEN ANSWERED A CALL LIGHT AND TOO WAS ASKED FOR A BEER AND TOLD HIM THAT HE WOULD HAVE TO REFRAIN FROM HIS CONSTANT PRESSING OF THE CALL LIGHT, BECAUSE THE CHIMES WERE ENOUGH TO WARRANT ANOTHER MESSAGE TO CREW. HE BECAME ANGRY AND DEMANDED MORE WATER OR BEER, I TOLD HIM THAT HE HAD CONSUMED MORE WATER IN THE LAST 5 MINS THAN ANYONE ON THE ACFT AND THAT IT WAS CLR THAT HIS ATTEMPT WAS REALLY TO HARASS THE CREW. HE WAS INTERFERING WITH OUR DUTIES AND THAT HE NEEDED TO REFRAIN FROM THIS BEHAVIOR. THE CALL LIGHTS CONTINUED AND THE COCKPIT WAS INFORMED. I SPOKE TO THIS MAN AGAIN AND WARNED THAT HIS BEHAVIOR WOULD HAVE TO CHANGE, AS IT WAS SO INTERFERING WITH OUR ATTN TO OTHER PAX AND COMPLETION OF CABIN SVC. ONCE I ASKED FOR HIS DRIVER'S LICENSE AND OR PAX TICKET, HE LET UP A BIT. THE CAPT AND I FELT THAT HIS BEHAVIOR NEEDED TO BE RPTED TO KEEP FROM HIS REENACTING THIS AGAIN. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT IT WAS THE CAPT'S DECISION NOT TO HAVE THE AUTHS MEET THE FLT TO ARREST THE MAN FOR INTERFERING WITH THE CREW'S DUTIES. AFTER CONFERRING WITH THE RPTR (PURSER), THEY DECIDED TO WRITE A RPT TO THEIR COMPANY IN HOPES OF DENYING HIM FROM TRAVELING ON THEIR AIRLINE AGAIN.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.