|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||1801 To 2400|
|Locale Reference||airport : ord.airport|
|Altitude||agl single value : 0|
|Operator||common carrier : air carrier|
|Make Model Name||B767 Undifferentiated or Other Model|
|Operating Under FAR Part||Part 121|
|Navigation In Use||other|
|Flight Phase||ground : taxi|
ground : parked
ground : holding
|Affiliation||company : air carrier|
|Function||flight crew : captain|
|Qualification||pilot : atp|
|Affiliation||company : air carrier|
|Function||flight crew : first officer|
|Qualification||pilot : multi engine|
pilot : commercial
pilot : instrument
|Anomaly||non adherence : company policies|
non adherence : far
non adherence : published procedure
other anomaly other
|Independent Detector||other flight crewa|
|Resolutory Action||none taken : unable|
Flight Crew Human Performance
Flight was waiting for connecting passenger. There was considerable confusion at the gate on connections, and the baggage that was to be loaded on the aircraft. The captain was not informed of the delay, and the purser was also unaware of what was happening. Finally, the door was closed on the aircraft, and the bridge was pulled. The flight continued to wait for connecting baggage for almost 15 mins, while passenger were left at the gate. When the flight departed, and a load closeout was received, this captain was uncertain that the numbers were accurate. The closeout reflected a total passenger count of 144 persons. The captain requested a flight attendant count of the actual passenger on board, and received a count of 152. The captain asked that the count be taken again, and again received 152 -- 8 more than reflected on the load closeout. The closeout reflected a 'security ok' confirmation, which was obviously in error. The captain called loads on the radio and advised of the problem. Loads called the ramp to get the actual number of passenger on the aircraft, but was unable to get the numbers. Finally, after a 20 min delay, holding short of the runway for takeoff, the captain told loads the actual number aboard. The flight received new closeout numbers reflecting these passenger numbers. In an effort not to inconvenience the passenger aboard any further, the captain elected to depart. It is unfortunate that revenue passenger were left at the gate while the flight was waiting for connecting bags. Even more disconcerting, the fact that an international flight was confirmed as 'security ok' -- an obviously faulty number of passenger aboard was reported with a 'security ok' classification. Since this flight was an international segment, this captain was concerned that the information he received was incorrect.
Original NASA ASRS Text
Title: SECURITY AND LOADING ISSUES AT ACR DEP.
Narrative: FLT WAS WAITING FOR CONNECTING PAX. THERE WAS CONSIDERABLE CONFUSION AT THE GATE ON CONNECTIONS, AND THE BAGGAGE THAT WAS TO BE LOADED ON THE ACFT. THE CAPT WAS NOT INFORMED OF THE DELAY, AND THE PURSER WAS ALSO UNAWARE OF WHAT WAS HAPPENING. FINALLY, THE DOOR WAS CLOSED ON THE ACFT, AND THE BRIDGE WAS PULLED. THE FLT CONTINUED TO WAIT FOR CONNECTING BAGGAGE FOR ALMOST 15 MINS, WHILE PAX WERE LEFT AT THE GATE. WHEN THE FLT DEPARTED, AND A LOAD CLOSEOUT WAS RECEIVED, THIS CAPT WAS UNCERTAIN THAT THE NUMBERS WERE ACCURATE. THE CLOSEOUT REFLECTED A TOTAL PAX COUNT OF 144 PERSONS. THE CAPT REQUESTED A FLT ATTENDANT COUNT OF THE ACTUAL PAX ON BOARD, AND RECEIVED A COUNT OF 152. THE CAPT ASKED THAT THE COUNT BE TAKEN AGAIN, AND AGAIN RECEIVED 152 -- 8 MORE THAN REFLECTED ON THE LOAD CLOSEOUT. THE CLOSEOUT REFLECTED A 'SECURITY OK' CONFIRMATION, WHICH WAS OBVIOUSLY IN ERROR. THE CAPT CALLED LOADS ON THE RADIO AND ADVISED OF THE PROB. LOADS CALLED THE RAMP TO GET THE ACTUAL NUMBER OF PAX ON THE ACFT, BUT WAS UNABLE TO GET THE NUMBERS. FINALLY, AFTER A 20 MIN DELAY, HOLDING SHORT OF THE RWY FOR TKOF, THE CAPT TOLD LOADS THE ACTUAL NUMBER ABOARD. THE FLT RECEIVED NEW CLOSEOUT NUMBERS REFLECTING THESE PAX NUMBERS. IN AN EFFORT NOT TO INCONVENIENCE THE PAX ABOARD ANY FURTHER, THE CAPT ELECTED TO DEPART. IT IS UNFORTUNATE THAT REVENUE PAX WERE LEFT AT THE GATE WHILE THE FLT WAS WAITING FOR CONNECTING BAGS. EVEN MORE DISCONCERTING, THE FACT THAT AN INTL FLT WAS CONFIRMED AS 'SECURITY OK' -- AN OBVIOUSLY FAULTY NUMBER OF PAX ABOARD WAS REPORTED WITH A 'SECURITY OK' CLASSIFICATION. SINCE THIS FLT WAS AN INTL SEGMENT, THIS CAPT WAS CONCERNED THAT THE INFO HE RECEIVED WAS INCORRECT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.