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A technician working in a carrier heavy maintenance facility reports confusing and interrelated company maintenance policies and procedures with no method of advising deletion or additional revisions.
| Attributes | |
| ACN | 465870 |
| Time | |
| Date | 200003 |
| Day | Tue |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : maintenance ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | maintenance : technician |
| Qualification | technician : powerplant technician : airframe technician : inspection authority |
| Experience | maintenance technician : 17 |
| ASRS Report | 465870 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | instruction : instructor |
| Qualification | technician : powerplant technician : airframe |
| Events | |
| Anomaly | aircraft equipment problem : critical maintenance problem : improper documentation non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : person 1 |
| Resolutory Action | none taken : detected after the fact |
| Consequence | other other |
| Factors | |
| Maintenance | contributing factor : manuals contributing factor : work cards performance deficiency : inspection performance deficiency : repair performance deficiency : training |
| Supplementary | |
| Problem Areas | Company Maintenance Human Performance Chart Or Publication |
| Primary Problem | Company |
Narrative:
While attending training (2 months after starting job) instructor explained some policies/procedures for maintenance. It was then I realized after reading manuals several times I could have possibly inadvertently misinterped company policies/procedures for maintenance paperwork. We have so many types of forms. Work cards and job packs that are sometimes interrelated depending on different factors/conditions. The company policy/procedures are a few huge manuals and changing every day without everyone being advised of all the changes.
Original NASA ASRS Text
Title: A TECHNICIAN WORKING IN A CARRIER HVY MAINT FACILITY RPTS CONFUSING AND INTERRELATED COMPANY MAINT POLICIES AND PROCS WITH NO METHOD OF ADVISING DELETION OR ADDITIONAL REVISIONS.
Narrative: WHILE ATTENDING TRAINING (2 MONTHS AFTER STARTING JOB) INSTRUCTOR EXPLAINED SOME POLICIES/PROCS FOR MAINT. IT WAS THEN I REALIZED AFTER READING MANUALS SEVERAL TIMES I COULD HAVE POSSIBLY INADVERTENTLY MISINTERPED COMPANY POLICIES/PROCS FOR MAINT PAPERWORK. WE HAVE SO MANY TYPES OF FORMS. WORK CARDS AND JOB PACKS THAT ARE SOMETIMES INTERRELATED DEPENDING ON DIFFERENT FACTORS/CONDITIONS. THE COMPANY POLICY/PROCS ARE A FEW HUGE MANUALS AND CHANGING EVERY DAY WITHOUT EVERYONE BEING ADVISED OF ALL THE CHANGES.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.