Narrative:

I was taking meal preferences before takeoff. The door was closed, we were not yet taxiing. I asked her what she'd like to eat. She said no food, just martinis. She said she was going to take sleeping pills and she just wanted alcohol. I went to the purser, because the passenger was already drunk and because of what she said. She said not to give her any alcohol. Of course, I agreed. During the beverage service, she wanted martinis, my co-worker said no. She then took club soda and from that point forward, she was verbally abusive towards me. She said she wanted all the food now, because she couldn't have alcohol and she wanted it immediately. She yelled at me, saying I was a liar and if I didn't give her both, I'd regret it or something like that. It was a lot of stuff and I couldn't understand her. I was trying to calm her down and direct her back to her seat. I kept telling her to go back to her seat, and I'd give her all the dessert she wanted. She was out of control. The passenger around me were uncomfortable and concerned. I told her if she didn't go back to her seat, she would have to answer to auths in buenos aires, because there are united states laws she must abide by while on a united states airline. She said that she doesn't have to do what I say. It just went on and on, until I walked her back to her seat. I took her the other dessert and she flung it back at me. I took it and finally she fell asleep. She never should have been boarded. Later, she told the auths and the purser, that I pushed her down. I gave the purser the names of 2 passenger who saw the whole thing.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, MD11, MIAMI-BUENOS AIRES, INTOXICATED FEMALE PAX TOOK SLEEPING PILLS, CREATED DISTURBANCE, WHEN NOT SERVED ALCOHOL. AUTHS MET FLT.

Narrative: I WAS TAKING MEAL PREFERENCES BEFORE TKOF. THE DOOR WAS CLOSED, WE WERE NOT YET TAXIING. I ASKED HER WHAT SHE'D LIKE TO EAT. SHE SAID NO FOOD, JUST MARTINIS. SHE SAID SHE WAS GOING TO TAKE SLEEPING PILLS AND SHE JUST WANTED ALCOHOL. I WENT TO THE PURSER, BECAUSE THE PAX WAS ALREADY DRUNK AND BECAUSE OF WHAT SHE SAID. SHE SAID NOT TO GIVE HER ANY ALCOHOL. OF COURSE, I AGREED. DURING THE BEVERAGE SVC, SHE WANTED MARTINIS, MY CO-WORKER SAID NO. SHE THEN TOOK CLUB SODA AND FROM THAT POINT FORWARD, SHE WAS VERBALLY ABUSIVE TOWARDS ME. SHE SAID SHE WANTED ALL THE FOOD NOW, BECAUSE SHE COULDN'T HAVE ALCOHOL AND SHE WANTED IT IMMEDIATELY. SHE YELLED AT ME, SAYING I WAS A LIAR AND IF I DIDN'T GIVE HER BOTH, I'D REGRET IT OR SOMETHING LIKE THAT. IT WAS A LOT OF STUFF AND I COULDN'T UNDERSTAND HER. I WAS TRYING TO CALM HER DOWN AND DIRECT HER BACK TO HER SEAT. I KEPT TELLING HER TO GO BACK TO HER SEAT, AND I'D GIVE HER ALL THE DESSERT SHE WANTED. SHE WAS OUT OF CTL. THE PAX AROUND ME WERE UNCOMFORTABLE AND CONCERNED. I TOLD HER IF SHE DIDN'T GO BACK TO HER SEAT, SHE WOULD HAVE TO ANSWER TO AUTHS IN BUENOS AIRES, BECAUSE THERE ARE UNITED STATES LAWS SHE MUST ABIDE BY WHILE ON A UNITED STATES AIRLINE. SHE SAID THAT SHE DOESN'T HAVE TO DO WHAT I SAY. IT JUST WENT ON AND ON, UNTIL I WALKED HER BACK TO HER SEAT. I TOOK HER THE OTHER DESSERT AND SHE FLUNG IT BACK AT ME. I TOOK IT AND FINALLY SHE FELL ASLEEP. SHE NEVER SHOULD HAVE BEEN BOARDED. LATER, SHE TOLD THE AUTHS AND THE PURSER, THAT I PUSHED HER DOWN. I GAVE THE PURSER THE NAMES OF 2 PAX WHO SAW THE WHOLE THING.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.