 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Cabin attendant report, MD80, sfo-ord. Loud woman disrupted flight. Cabin attendant threatened to have her arrested. Passenger calmed down.
| Attributes | |
| ACN | 465283 |
| Time | |
| Date | 200002 |
| Day | Fri |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zdv.artcc |
| State Reference | CO |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zdv.artcc tower : sus.tower |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 0.5 flight attendant time total : 5 flight attendant time type : 90 |
| ASRS Report | 465283 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | other Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
I asked a passenger to lower her voice, as she was disturbing others who wanted to sleep. She gave me a bit of back talk, but eventually sat down. I was about to serve her, but a passenger in that row indicated she'd rather the talkative lady not situation in her row. I asked her to return to her proper seat. She didn't want to do that. I went up to inform the captain. Apparently, the other flight attendant #2 threatened to have her arrested. When she tried to get back to her proper seat, there were other folks there and she being scared, waved her arms at them to get out of her seat, which flight attendant #2 and those passenger in her seat, took as aggressive behavior. I hope she wasn't arrested, as she was trying to comply. She appeared to be over-tired and anxious about returning to substitute teaching inner-city public schools.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, MD80, SFO-ORD. LOUD WOMAN DISRUPTED FLT. CABIN ATTENDANT THREATENED TO HAVE HER ARRESTED. PAX CALMED DOWN.
Narrative: I ASKED A PAX TO LOWER HER VOICE, AS SHE WAS DISTURBING OTHERS WHO WANTED TO SLEEP. SHE GAVE ME A BIT OF BACK TALK, BUT EVENTUALLY SAT DOWN. I WAS ABOUT TO SERVE HER, BUT A PAX IN THAT ROW INDICATED SHE'D RATHER THE TALKATIVE LADY NOT SIT IN HER ROW. I ASKED HER TO RETURN TO HER PROPER SEAT. SHE DIDN'T WANT TO DO THAT. I WENT UP TO INFORM THE CAPT. APPARENTLY, THE OTHER FLT ATTENDANT #2 THREATENED TO HAVE HER ARRESTED. WHEN SHE TRIED TO GET BACK TO HER PROPER SEAT, THERE WERE OTHER FOLKS THERE AND SHE BEING SCARED, WAVED HER ARMS AT THEM TO GET OUT OF HER SEAT, WHICH FLT ATTENDANT #2 AND THOSE PAX IN HER SEAT, TOOK AS AGGRESSIVE BEHAVIOR. I HOPE SHE WASN'T ARRESTED, AS SHE WAS TRYING TO COMPLY. SHE APPEARED TO BE OVER-TIRED AND ANXIOUS ABOUT RETURNING TO SUBSTITUTE TEACHING INNER-CITY PUBLIC SCHOOLS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.