Air carrier captain complains of unprofessional communication conduct by lax ground controller.

Attributes
ACN	462265
Time
Date	200002
Day	Mon
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : lax.airport
State Reference	CA
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : multi engine pilot : atp pilot : cfi
Experience	flight time last 90 days : 240 flight time total : 10000 flight time type : 6500
ASRS Report	462265
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : instrument pilot : multi engine pilot : commercial
Events
Anomaly	non adherence : published procedure other anomaly other
Independent Detector	other flight crewa other flight crewb
Supplementary
Problem Areas	ATC Human Performance Flight Crew Human Performance
Primary Problem	ATC Human Performance

Narrative:

Lax ground controller used unprofessional and demoralizing language and tone of voice during pushback request from gate. First officer requested pushback and was harshly told to 'standby.' after a few moments ground issued push clearance to an aircraft and the transmission was partially blocked. I had the first officer query the controller, and the ground controller literally yelled at us on frequency 121.65, and then said 'when I am ready, I'll let you know when you can push.' this was very unprofessional and also demoralizing to my first officer, who has been at this company only a few months. He was so disturbed by the event, that his full attention was not on the safe operation of the aircraft.

Original NASA ASRS Text

Title: ACR CAPT COMPLAINS OF UNPROFESSIONAL COM CONDUCT BY LAX GND CTLR.

Narrative: LAX GND CTLR USED UNPROFESSIONAL AND DEMORALIZING LANGUAGE AND TONE OF VOICE DURING PUSHBACK REQUEST FROM GATE. FO REQUESTED PUSHBACK AND WAS HARSHLY TOLD TO 'STANDBY.' AFTER A FEW MOMENTS GND ISSUED PUSH CLRNC TO AN ACFT AND THE XMISSION WAS PARTIALLY BLOCKED. I HAD THE FO QUERY THE CTLR, AND THE GND CTLR LITERALLY YELLED AT US ON FREQ 121.65, AND THEN SAID 'WHEN I AM READY, I'LL LET YOU KNOW WHEN YOU CAN PUSH.' THIS WAS VERY UNPROFESSIONAL AND ALSO DEMORALIZING TO MY FO, WHO HAS BEEN AT THIS COMPANY ONLY A FEW MONTHS. HE WAS SO DISTURBED BY THE EVENT, THAT HIS FULL ATTN WAS NOT ON THE SAFE OP OF THE ACFT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.