ZTL controller resolves incorrect E120 flight routing.

Attributes
ACN	461637
Time
Date	200001
Day	Mon
Local Time Of Day	1201 To 1800
Place
State Reference	NC
Altitude	msl single value : 22000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zla.artcc
Operator	common carrier : air carrier
Make Model Name	Brasilia EMB-120 All Series
Operating Under FAR Part	Part 119
Navigation In Use	other other vortac
Flight Phase	cruise : level
Route In Use	enroute : on vectors
Flight Plan	IFR
Person 1
Affiliation	government : faa
Function	controller : handoff position controller : radar
Qualification	pilot : private
Experience	controller radar : 18 flight time total : 10
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Events
Anomaly	non adherence : published procedure non adherence other
Independent Detector	other controllera
Resolutory Action	controller : issued new clearance
Supplementary
Problem Areas	ATC Human Performance
Primary Problem	ATC Human Performance
Air Traffic Incident	Inter Facility Coordination Failure Intra Facility Coordination Failure

Narrative:

Air carrier X checked in at FL220 and on a heading of 260 degrees. I asked if the heading was assigned in that no heading was coordinated. Lack of coordination is an all too common occurrence these days. Air carrier X was confused as to what the heading was for. In addition, he wasn't sure how he was to navigation to atl. His clearance was bzm (barretts mountain) direct atl. I issued him the correct routing to atl. Turns out that his original flight plan had timed out and lyh tower had put a new one in. They evidently didn't know the correct routing and just made one up. When we only worked 5000 airplanes a day we might have time for this junk. Working 8000+ a day we don't. This aircraft went through 2-3 sectors before mine and no one either noticed it or fixed it.

Original NASA ASRS Text

Title: ZTL CTLR RESOLVES INCORRECT E120 FLT ROUTING.

Narrative: ACR X CHKED IN AT FL220 AND ON A HDG OF 260 DEGS. I ASKED IF THE HDG WAS ASSIGNED IN THAT NO HDG WAS COORDINATED. LACK OF COORD IS AN ALL TOO COMMON OCCURRENCE THESE DAYS. ACR X WAS CONFUSED AS TO WHAT THE HDG WAS FOR. IN ADDITION, HE WASN'T SURE HOW HE WAS TO NAV TO ATL. HIS CLRNC WAS BZM (BARRETTS MOUNTAIN) DIRECT ATL. I ISSUED HIM THE CORRECT ROUTING TO ATL. TURNS OUT THAT HIS ORIGINAL FLT PLAN HAD TIMED OUT AND LYH TWR HAD PUT A NEW ONE IN. THEY EVIDENTLY DIDN'T KNOW THE CORRECT ROUTING AND JUST MADE ONE UP. WHEN WE ONLY WORKED 5000 AIRPLANES A DAY WE MIGHT HAVE TIME FOR THIS JUNK. WORKING 8000+ A DAY WE DON'T. THIS ACFT WENT THROUGH 2-3 SECTORS BEFORE MINE AND NO ONE EITHER NOTICED IT OR FIXED IT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.