Cabin attendant report, A300, sju-mia, on climb out, door warning light came on at doors 1L and 1R. ...

Attributes
ACN	461373
Time
Date	199907
Day	Fri
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : tjzs.artcc
State Reference	PR
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : tjzs.artcc
Operator	common carrier : air carrier
Make Model Name	A300
Operating Under FAR Part	Part 121
Flight Phase	climbout : takeoff climbout : initial
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 9 flight attendant time total : 9 flight attendant time type : 30
ASRS Report	461373
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	aircraft equipment problem : less severe cabin event other maintenance problem : improper documentation maintenance problem : improper maintenance non adherence : published procedure non adherence : far non adherence : company policies other anomaly other
Independent Detector	other flight crewa other flight crewb other other : 1
Resolutory Action	flight crew : landed as precaution flight crew : diverted to another airport
Consequence	other
Factors
Maintenance	contributing factor : manuals contributing factor : briefing performance deficiency : logbook entry performance deficiency : inspection performance deficiency : fault isolation performance deficiency : repair
Supplementary
Problem Areas	Flight Crew Human Performance Maintenance Human Performance Aircraft
Primary Problem	Aircraft

Narrative:

After takeoff, during initial climb, flight attendant #1 notified me that the 1L door light indicator had sent a signal to the cockpit that the door was disarmed and 'open.' this had previously occurred at the 1R doorway on the inbound flight mia-sju on the same aircraft, but no warning lights went off in the cockpit. Upon landing back in sju, mechanics checked the door 1L as well as 1R and found that neither was shut 'completely,' even though all indicators said otherwise. We (flight attendants) were told that sometimes this can happen, and when the cabin pressurizes, the indicator light may or may not go off, even though the door is armed. The biggest concern the flight attendants had was that this problem was brought up to the cockpit on the inbound leg of the flight, but ignored by the cockpit crew, saying they had 'spoken to the maintenance center and they said it's ok.' this seems to be poor communication, once again, between flight attendants and pilots. We are still the eyes and ears in the cabin. Callback conversation with reporter revealed the following information: the reports stated that they had the same cockpit crew coming down from mia to sju as they did going back. On the first segment, the door light illuminated on the door only, and not in the cockpit. That's when the cabin attendant called the pilots, they in, turn called their maintenance headquarters for advice, and were basically told to ignore it. The pilots did not bother to log it and told the cabin crew to not worry about it. They took off from sju to come back to mia, when the light came on in the cockpit, showing that both doors 1L and 1R had the pressure lights on. The captain told the cabin crew to not situation near these 2 doors and to move the people away from them also. They returned to sju and while maintenance was checking it out, the captain went 'illegal,' so they had a 2 1/2 hour delay, until they could get a new captain.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, A300, SJU-MIA, ON CLBOUT, DOOR WARNING LIGHT CAME ON AT DOORS 1L AND 1R. NOT LOGGED BY INBOUND FLC. RETURN TO SJU, MAINT.

Narrative: AFTER TKOF, DURING INITIAL CLB, FLT ATTENDANT #1 NOTIFIED ME THAT THE 1L DOOR LIGHT INDICATOR HAD SENT A SIGNAL TO THE COCKPIT THAT THE DOOR WAS DISARMED AND 'OPEN.' THIS HAD PREVIOUSLY OCCURRED AT THE 1R DOORWAY ON THE INBOUND FLT MIA-SJU ON THE SAME ACFT, BUT NO WARNING LIGHTS WENT OFF IN THE COCKPIT. UPON LNDG BACK IN SJU, MECHS CHKED THE DOOR 1L AS WELL AS 1R AND FOUND THAT NEITHER WAS SHUT 'COMPLETELY,' EVEN THOUGH ALL INDICATORS SAID OTHERWISE. WE (FLT ATTENDANTS) WERE TOLD THAT SOMETIMES THIS CAN HAPPEN, AND WHEN THE CABIN PRESSURIZES, THE INDICATOR LIGHT MAY OR MAY NOT GO OFF, EVEN THOUGH THE DOOR IS ARMED. THE BIGGEST CONCERN THE FLT ATTENDANTS HAD WAS THAT THIS PROB WAS BROUGHT UP TO THE COCKPIT ON THE INBOUND LEG OF THE FLT, BUT IGNORED BY THE COCKPIT CREW, SAYING THEY HAD 'SPOKEN TO THE MAINT CTR AND THEY SAID IT'S OK.' THIS SEEMS TO BE POOR COM, ONCE AGAIN, BTWN FLT ATTENDANTS AND PLTS. WE ARE STILL THE EYES AND EARS IN THE CABIN. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTS STATED THAT THEY HAD THE SAME COCKPIT CREW COMING DOWN FROM MIA TO SJU AS THEY DID GOING BACK. ON THE FIRST SEGMENT, THE DOOR LIGHT ILLUMINATED ON THE DOOR ONLY, AND NOT IN THE COCKPIT. THAT'S WHEN THE CABIN ATTENDANT CALLED THE PLTS, THEY IN, TURN CALLED THEIR MAINT HEADQUARTERS FOR ADVICE, AND WERE BASICALLY TOLD TO IGNORE IT. THE PLTS DID NOT BOTHER TO LOG IT AND TOLD THE CABIN CREW TO NOT WORRY ABOUT IT. THEY TOOK OFF FROM SJU TO COME BACK TO MIA, WHEN THE LIGHT CAME ON IN THE COCKPIT, SHOWING THAT BOTH DOORS 1L AND 1R HAD THE PRESSURE LIGHTS ON. THE CAPT TOLD THE CABIN CREW TO NOT SIT NEAR THESE 2 DOORS AND TO MOVE THE PEOPLE AWAY FROM THEM ALSO. THEY RETURNED TO SJU AND WHILE MAINT WAS CHKING IT OUT, THE CAPT WENT 'ILLEGAL,' SO THEY HAD A 2 1/2 HR DELAY, UNTIL THEY COULD GET A NEW CAPT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Cabin attendant report, A300, sju-mia, on climb out, door warning light came on at doors 1L and 1R. Not logged by inbound flight crew. Return to sju, maintenance.