Cabin attendant report, F100, dfw-cvg, cracked windshield. Return to dfw. Plane taken OTS.

Attributes
ACN	457682
Time
Date	199912
Day	Mon
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : zfw.artcc
State Reference	TX
Environment
Light	Night
Aircraft 1
Controlling Facilities	artcc : zfw.artcc
Operator	common carrier : air carrier
Make Model Name	Fokker 100
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 4.5 flight attendant time total : 4.5
ASRS Report	457682
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	aircraft equipment problem : critical other anomaly other anomaly other
Independent Detector	other flight crewa other flight crewb
Resolutory Action	flight crew : diverted to another airport flight crew : landed as precaution flight crew : landed in emergency condition
Consequence	other other other
Supplementary
Problem Areas	Aircraft Flight Crew Human Performance
Primary Problem	Aircraft

Narrative:

About 30 mins into the flight, the captain -- without informing flight attendants first -- made an announcement that the windshield cracked and we were returning to dfw. We only had 1 passenger that was noticeably upset, and we were able to put her at ease. We landed without incident and reboarded another plane and went to cvg. Callback conversation with reporter revealed the following information: the reporter stated that she didn't know why the windshield cracked. The flight attendants were working in the aisle when the captain made his announcements. Quite a few people were upset. They flew back very slowly to dallas, where the plane was taken OTS. Her main concern was the captain not informing the cabin crew first, and she overheard the first officer tell the purser that he had asked the captain, 'aren't you going to tell the flight attendants first?' the captain had said no.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, F100, DFW-CVG, CRACKED WINDSHIELD. RETURN TO DFW. PLANE TAKEN OTS.

Narrative: ABOUT 30 MINS INTO THE FLT, THE CAPT -- WITHOUT INFORMING FLT ATTENDANTS FIRST -- MADE AN ANNOUNCEMENT THAT THE WINDSHIELD CRACKED AND WE WERE RETURNING TO DFW. WE ONLY HAD 1 PAX THAT WAS NOTICEABLY UPSET, AND WE WERE ABLE TO PUT HER AT EASE. WE LANDED WITHOUT INCIDENT AND REBOARDED ANOTHER PLANE AND WENT TO CVG. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT SHE DIDN'T KNOW WHY THE WINDSHIELD CRACKED. THE FLT ATTENDANTS WERE WORKING IN THE AISLE WHEN THE CAPT MADE HIS ANNOUNCEMENTS. QUITE A FEW PEOPLE WERE UPSET. THEY FLEW BACK VERY SLOWLY TO DALLAS, WHERE THE PLANE WAS TAKEN OTS. HER MAIN CONCERN WAS THE CAPT NOT INFORMING THE CABIN CREW FIRST, AND SHE OVERHEARD THE FO TELL THE PURSER THAT HE HAD ASKED THE CAPT, 'AREN'T YOU GOING TO TELL THE FLT ATTENDANTS FIRST?' THE CAPT HAD SAID NO.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.