|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||1201 To 1800|
|Locale Reference||airport : iad.airport|
|Operator||common carrier : air carrier|
|Make Model Name||Regional Jet CL65, Undifferentiated or Other Model|
|Operating Under FAR Part||Part 121|
|Flight Phase||ground : pushback|
ground : parked
ground : preflight
|Affiliation||company : air carrier|
|Function||flight attendant : on duty|
oversight : flight attendant in charge
|Qualification||flight attendant : currently qualified|
flight attendant aircraft qualified on : 2
|Experience||flight attendant time airline total : 1.75|
flight attendant time total : 1.75
flight attendant time type : 70
|Affiliation||company : air carrier|
|Anomaly||non adherence : published procedure|
non adherence : far
non adherence : company policies
non adherence other
|Independent Detector||other other : 1|
Passenger Human Performance
Cabin Crew Human Performance
|Primary Problem||Cabin Crew Human Performance|
I began passenger boarding. The aircraft type was a canadair regional jet CL65 (50 seater) which requires only 1 flight attendant on board, and I was the flight attendant of record for that flight. I received the passenger cutoff from the ramp agent. I then completed my weight and balance paperwork, handed the paperwork to the cockpit, then proceeded to do my verification/exit row/electronic equipment PA announcement in the forward part of the cabin in front of the passenger using the PA system. Immediately at the end of my announcement I began my cabin compliance check from forward to aft. Within about 30 seconds I was interrupted by the ramp agent and notified that there were 2 additional late passenger expected to board my flight. At that point I stopped what I was doing, notified the cockpit of the 2 latecomers and that as soon as those passenger boarded I would give my verification/exit row/electronic equipment announcement to those passenger individually instead of doing it again using the PA system. After that, I stood next to the main cabin door inside the cabin waiting for the 2 late passenger to board the aircraft, however, they never arrived. I received the final passenger cutoff from the ramp agent. The ramp agent handed me the baggage paperwork, I handed the paperwork to the cockpit. I waited for the cockpit to complete their paperwork, then handed the cockpit's paperwork back to the ramp agent. At that point, I closed the main cabin door, told the cockpit 'ok to taxi,' then locked the cockpit door. Immediately following that, at approximately XA00, I proceeded to begin my safety demonstration in the forward part of the cabin in front of passenger using the PA system. Within my first 2 sentences, as I was looking towards my passenger and the cabin, I noticed that the overhead bins were not secured shut and that I had not completed my initial cabin compliance check prior to taxi. I immediately stopped my safety demonstration and contacted the cockpit using the interphone notifying them that it was 'not ok to taxi.' I immediately proceeded through the cabin from forward to aft to do my compliance check (seatbelts fastened, baggage stowed properly, overhead bins secured shut, electronic devices off, no service items at passenger seats, no items near emergency equipment, galley secure, no passenger in lavatory, briefing of passenger in exit row). Once completed, I notified the cockpit of what had happened and that it was 'now ok to taxi.' I then proceeded with the continuation of my safety demonstration and final cabin compliance check. The balance of the flight continued as normal. As I look back at what happened, I realize that I allowed myself to get distraction by the ramp agent notifying me that there were 2 additional late passenger expected to board. However, that flight I was distraction by the 2 late passenger and the potential for being delayed due to those late passenger. By the time I had received the second final passenger cutoff and had shuffled paperwork back and forth between the ramp agent and the cockpit, it seemed to me that I had already completed my initial cabin compliance check because at the time the ramp agent had interrupted me, I was in the process of doing my compliance check, however, the fact was, I just hadn't finished it yet.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, CL65, IAD-MOB, FLT ATTENDANT DISTR BY ALLEGED LATE ARR OF PAX, FORGOT TO COMPLETE COMPLIANCE CHK PRIOR TO TAXI, AND STOPPED TAXI.
Narrative: I BEGAN PAX BOARDING. THE ACFT TYPE WAS A CANADAIR REGIONAL JET CL65 (50 SEATER) WHICH REQUIRES ONLY 1 FLT ATTENDANT ON BOARD, AND I WAS THE FLT ATTENDANT OF RECORD FOR THAT FLT. I RECEIVED THE PAX CUTOFF FROM THE RAMP AGENT. I THEN COMPLETED MY WT AND BAL PAPERWORK, HANDED THE PAPERWORK TO THE COCKPIT, THEN PROCEEDED TO DO MY VERIFICATION/EXIT ROW/ELECTRONIC EQUIP PA ANNOUNCEMENT IN THE FORWARD PART OF THE CABIN IN FRONT OF THE PAX USING THE PA SYS. IMMEDIATELY AT THE END OF MY ANNOUNCEMENT I BEGAN MY CABIN COMPLIANCE CHK FROM FORWARD TO AFT. WITHIN ABOUT 30 SECONDS I WAS INTERRUPTED BY THE RAMP AGENT AND NOTIFIED THAT THERE WERE 2 ADDITIONAL LATE PAX EXPECTED TO BOARD MY FLT. AT THAT POINT I STOPPED WHAT I WAS DOING, NOTIFIED THE COCKPIT OF THE 2 LATECOMERS AND THAT AS SOON AS THOSE PAX BOARDED I WOULD GIVE MY VERIFICATION/EXIT ROW/ELECTRONIC EQUIP ANNOUNCEMENT TO THOSE PAX INDIVIDUALLY INSTEAD OF DOING IT AGAIN USING THE PA SYS. AFTER THAT, I STOOD NEXT TO THE MAIN CABIN DOOR INSIDE THE CABIN WAITING FOR THE 2 LATE PAX TO BOARD THE ACFT, HOWEVER, THEY NEVER ARRIVED. I RECEIVED THE FINAL PAX CUTOFF FROM THE RAMP AGENT. THE RAMP AGENT HANDED ME THE BAGGAGE PAPERWORK, I HANDED THE PAPERWORK TO THE COCKPIT. I WAITED FOR THE COCKPIT TO COMPLETE THEIR PAPERWORK, THEN HANDED THE COCKPIT'S PAPERWORK BACK TO THE RAMP AGENT. AT THAT POINT, I CLOSED THE MAIN CABIN DOOR, TOLD THE COCKPIT 'OK TO TAXI,' THEN LOCKED THE COCKPIT DOOR. IMMEDIATELY FOLLOWING THAT, AT APPROX XA00, I PROCEEDED TO BEGIN MY SAFETY DEMONSTRATION IN THE FORWARD PART OF THE CABIN IN FRONT OF PAX USING THE PA SYS. WITHIN MY FIRST 2 SENTENCES, AS I WAS LOOKING TOWARDS MY PAX AND THE CABIN, I NOTICED THAT THE OVERHEAD BINS WERE NOT SECURED SHUT AND THAT I HAD NOT COMPLETED MY INITIAL CABIN COMPLIANCE CHK PRIOR TO TAXI. I IMMEDIATELY STOPPED MY SAFETY DEMONSTRATION AND CONTACTED THE COCKPIT USING THE INTERPHONE NOTIFYING THEM THAT IT WAS 'NOT OK TO TAXI.' I IMMEDIATELY PROCEEDED THROUGH THE CABIN FROM FORWARD TO AFT TO DO MY COMPLIANCE CHK (SEATBELTS FASTENED, BAGGAGE STOWED PROPERLY, OVERHEAD BINS SECURED SHUT, ELECTRONIC DEVICES OFF, NO SVC ITEMS AT PAX SEATS, NO ITEMS NEAR EMER EQUIP, GALLEY SECURE, NO PAX IN LAVATORY, BRIEFING OF PAX IN EXIT ROW). ONCE COMPLETED, I NOTIFIED THE COCKPIT OF WHAT HAD HAPPENED AND THAT IT WAS 'NOW OK TO TAXI.' I THEN PROCEEDED WITH THE CONTINUATION OF MY SAFETY DEMONSTRATION AND FINAL CABIN COMPLIANCE CHK. THE BAL OF THE FLT CONTINUED AS NORMAL. AS I LOOK BACK AT WHAT HAPPENED, I REALIZE THAT I ALLOWED MYSELF TO GET DISTR BY THE RAMP AGENT NOTIFYING ME THAT THERE WERE 2 ADDITIONAL LATE PAX EXPECTED TO BOARD. HOWEVER, THAT FLT I WAS DISTR BY THE 2 LATE PAX AND THE POTENTIAL FOR BEING DELAYED DUE TO THOSE LATE PAX. BY THE TIME I HAD RECEIVED THE SECOND FINAL PAX CUTOFF AND HAD SHUFFLED PAPERWORK BACK AND FORTH BTWN THE RAMP AGENT AND THE COCKPIT, IT SEEMED TO ME THAT I HAD ALREADY COMPLETED MY INITIAL CABIN COMPLIANCE CHK BECAUSE AT THE TIME THE RAMP AGENT HAD INTERRUPTED ME, I WAS IN THE PROCESS OF DOING MY COMPLIANCE CHK, HOWEVER, THE FACT WAS, I JUST HADN'T FINISHED IT YET.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.