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Flight attendant report, B737-800, ord-dtw, verbally abusive passenger. Captain had security meet the flight.
| Attributes | |
| ACN | 453960 |
| Time | |
| Date | 199910 |
| Day | Thu |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zau.artcc |
| State Reference | IL |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zau.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 1.4 flight attendant time total : 1.4 flight attendant time type : 33 |
| ASRS Report | 453960 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far |
| Independent Detector | other other : cab 1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance Airport |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger verbally abused the flight attendants #2, #4, and #5 in main cabin, as to why we took off slightly behind schedule. The flight attendants tried to explain routine delay due to traffic flow. The passenger continued to verbally abuse the flight attendants, called them 'trash' etc. Other passenger began to complain about this passenger being extremely loud, shouting out at the top of his voice, continuous throughout the entire flight. We notified the captain, who notified ground security, who was there to meet the flight at dtw. Callback conversation with reporter revealed the following information: the reporter stated that she thought the man was mentally disturbed. When the crew left the airplane to go to their hotel, the man was with the police on the jetbridge, crying like a baby. Although he was agitated and had ordered a drink, the reporter doesn't think alcohol was a factor, but that mental illness was involved. The man appeared normal on boarding, and he only became agitated when they left the gate and had the ATC delay.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, B737-800, ORD-DTW, VERBALLY ABUSIVE PAX. CAPT HAD SECURITY MEET THE FLT.
Narrative: PAX VERBALLY ABUSED THE FLT ATTENDANTS #2, #4, AND #5 IN MAIN CABIN, AS TO WHY WE TOOK OFF SLIGHTLY BEHIND SCHEDULE. THE FLT ATTENDANTS TRIED TO EXPLAIN ROUTINE DELAY DUE TO TFC FLOW. THE PAX CONTINUED TO VERBALLY ABUSE THE FLT ATTENDANTS, CALLED THEM 'TRASH' ETC. OTHER PAX BEGAN TO COMPLAIN ABOUT THIS PAX BEING EXTREMELY LOUD, SHOUTING OUT AT THE TOP OF HIS VOICE, CONTINUOUS THROUGHOUT THE ENTIRE FLT. WE NOTIFIED THE CAPT, WHO NOTIFIED GND SECURITY, WHO WAS THERE TO MEET THE FLT AT DTW. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT SHE THOUGHT THE MAN WAS MENTALLY DISTURBED. WHEN THE CREW LEFT THE AIRPLANE TO GO TO THEIR HOTEL, THE MAN WAS WITH THE POLICE ON THE JETBRIDGE, CRYING LIKE A BABY. ALTHOUGH HE WAS AGITATED AND HAD ORDERED A DRINK, THE RPTR DOESN'T THINK ALCOHOL WAS A FACTOR, BUT THAT MENTAL ILLNESS WAS INVOLVED. THE MAN APPEARED NORMAL ON BOARDING, AND HE ONLY BECAME AGITATED WHEN THEY LEFT THE GATE AND HAD THE ATC DELAY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.