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Air carrier captain has conflict with his purser. When out of his seat to eject the purser from the cockpit, the other pilot did not don his oxygen mask.
| Attributes | |
| ACN | 453181 |
| Time | |
| Date | 199910 |
| Day | Wed |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| State Reference | UT |
| Altitude | msl single value : 33000 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zlc.artcc tower : bwi.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B727 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | None |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : multi engine pilot : flight engineer pilot : commercial pilot : atp |
| Experience | flight time last 90 days : 250 flight time total : 12000 flight time type : 5000 |
| ASRS Report | 453181 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : atp pilot : commercial pilot : instrument pilot : multi engine |
| Experience | flight time last 90 days : 210 flight time total : 4000 flight time type : 1000 |
| ASRS Report | 453184 |
| Events | |
| Anomaly | non adherence : far other anomaly other |
| Independent Detector | other flight crewa other flight crewb other other : 3 |
| Resolutory Action | none taken : insufficient time |
| Consequence | other |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance |
| Primary Problem | Flight Crew Human Performance |
| Air Traffic Incident | Pilot Deviation |
Narrative:
Due to the purser's poor behavior and contempt toward the flight crew, I advised him that I was relieving him of his cockpit duties and clearly informed him to remain outside of the cockpit for the remainder of the flight. He refused to comply and caused a major disturbance in the cockpit. After repeatedly directing him to exit the cockpit, he informed me that he was the purser and could go anywhere in the airplane he needed to go. Finally, I left my seat, placed my hand on his shoulder and escorted him out of the cockpit. He yelled that I 'assaulted' him. When I left my seat, the copilot did not have time to don his oxygen mask (we were at FL330).
Original NASA ASRS Text
Title: ACR CAPT HAS CONFLICT WITH HIS PURSER. WHEN OUT OF HIS SEAT TO EJECT THE PURSER FROM THE COCKPIT, THE OTHER PLT DID NOT DON HIS OXYGEN MASK.
Narrative: DUE TO THE PURSER'S POOR BEHAVIOR AND CONTEMPT TOWARD THE FLC, I ADVISED HIM THAT I WAS RELIEVING HIM OF HIS COCKPIT DUTIES AND CLRLY INFORMED HIM TO REMAIN OUTSIDE OF THE COCKPIT FOR THE REMAINDER OF THE FLT. HE REFUSED TO COMPLY AND CAUSED A MAJOR DISTURBANCE IN THE COCKPIT. AFTER REPEATEDLY DIRECTING HIM TO EXIT THE COCKPIT, HE INFORMED ME THAT HE WAS THE PURSER AND COULD GO ANYWHERE IN THE AIRPLANE HE NEEDED TO GO. FINALLY, I LEFT MY SEAT, PLACED MY HAND ON HIS SHOULDER AND ESCORTED HIM OUT OF THE COCKPIT. HE YELLED THAT I 'ASSAULTED' HIM. WHEN I LEFT MY SEAT, THE COPLT DID NOT HAVE TIME TO DON HIS OXYGEN MASK (WE WERE AT FL330).
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.