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B777 poor communication between flight crew and cabin crew creates hazardous environment and flight attendant injury en route to dfw.
| Attributes | |
| ACN | 452215 |
| Time | |
| Date | 199910 |
| Day | Sat |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| State Reference | FO |
| Altitude | msl single value : 35000 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : rjtg.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | other |
| Flight Phase | cruise : level |
| Route In Use | enroute : direct enroute : pacific |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : multi engine pilot : commercial pilot : instrument pilot : atp |
| Events | |
| Anomaly | cabin event other non adherence : company policies other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | flight crew : exited adverse environment none taken : detected after the fact |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Flight Crew Human Performance Environmental Factor |
| Primary Problem | Cabin Crew Human Performance |
Narrative:
In sum: communication between cockpit crew and cabin crew (mainly purser) resulted in possible flight attendant injury and hazardous environment was created and maintained. Turbulence was forecast, then reported, then encountered. This was all accompanied by warnings and briefings from the cockpit before, during and after the turbulence occurred.
Original NASA ASRS Text
Title: B777 POOR COM BTWN FLC AND CABIN CREW CREATES HAZARDOUS ENVIRONMENT AND FLT ATTENDANT INJURY ENRTE TO DFW.
Narrative: IN SUM: COM BTWN COCKPIT CREW AND CABIN CREW (MAINLY PURSER) RESULTED IN POSSIBLE FLT ATTENDANT INJURY AND HAZARDOUS ENVIRONMENT WAS CREATED AND MAINTAINED. TURB WAS FORECAST, THEN RPTED, THEN ENCOUNTERED. THIS WAS ALL ACCOMPANIED BY WARNINGS AND BRIEFINGS FROM THE COCKPIT BEFORE, DURING AND AFTER THE TURB OCCURRED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.