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Flight attendant report, B767-200, grajau, brazil-miami, passenger verbally and physically abused flight attendant. Passenger warned that auths would meet flight.
| Attributes | |
| ACN | 449490 |
| Time | |
| Date | 199908 |
| Day | Mon |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : tjzs.artcc |
| State Reference | PR |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : tjzs.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
| Experience | flight attendant time airline total : 10 flight attendant time total : 20 flight attendant time type : 50 |
| ASRS Report | 449490 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Company Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
While working the duty free cart, passenger approached the cart and became aggressive in her behavior. She was not there 1 min waiting, when she became verbal and started pushing her way around the cart and pushing me also. She continued to push me up the aisle, and I advised her that if she continued her behavior I would have the auths meet the flight.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, B767-200, GRAJAU, BRAZIL-MIAMI, PAX VERBALLY AND PHYSICALLY ABUSED FLT ATTENDANT. PAX WARNED THAT AUTHS WOULD MEET FLT.
Narrative: WHILE WORKING THE DUTY FREE CART, PAX APCHED THE CART AND BECAME AGGRESSIVE IN HER BEHAVIOR. SHE WAS NOT THERE 1 MIN WAITING, WHEN SHE BECAME VERBAL AND STARTED PUSHING HER WAY AROUND THE CART AND PUSHING ME ALSO. SHE CONTINUED TO PUSH ME UP THE AISLE, AND I ADVISED HER THAT IF SHE CONTINUED HER BEHAVIOR I WOULD HAVE THE AUTHS MEET THE FLT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.