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Flight attendant report, A300, lhr-jfk, on boarding, a passenger threatened flight attendant, captain had him removed at gate.
| Attributes | |
| ACN | 448164 |
| Time | |
| Date | 199908 |
| Day | Sun |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : egll.airport |
| State Reference | FO |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : hpn.tower |
| Operator | common carrier : air carrier |
| Make Model Name | A300 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
| Experience | flight attendant time airline total : 6.5 flight attendant time total : 10 flight attendant time type : 40 |
| ASRS Report | 448164 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
The incident was with passenger in seat X. Concerning his special vegetarian meal, his name wasn't on the list. I mentioned that I was going to let him know if I had an extra one, once I checked with my galley flight attendant. He got upset, because he thought I was ignoring him. After discussing with my galley flight attendant I went to the passenger and did let him know that I had another meal to accommodate him, and he needn't make such a fuss over it. That's when he cursed at me and told me that he hoped I would lose my job. I walked away, then the purser heard it and told him that there was no need to threaten me. A few mins later, we disarmed our doors, a ground agent was on board and took him off the plane at the captain's request.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, A300, LHR-JFK, ON BOARDING, A PAX THREATENED FLT ATTENDANT, CAPT HAD HIM REMOVED AT GATE.
Narrative: THE INCIDENT WAS WITH PAX IN SEAT X. CONCERNING HIS SPECIAL VEGETARIAN MEAL, HIS NAME WASN'T ON THE LIST. I MENTIONED THAT I WAS GOING TO LET HIM KNOW IF I HAD AN EXTRA ONE, ONCE I CHKED WITH MY GALLEY FLT ATTENDANT. HE GOT UPSET, BECAUSE HE THOUGHT I WAS IGNORING HIM. AFTER DISCUSSING WITH MY GALLEY FLT ATTENDANT I WENT TO THE PAX AND DID LET HIM KNOW THAT I HAD ANOTHER MEAL TO ACCOMMODATE HIM, AND HE NEEDN'T MAKE SUCH A FUSS OVER IT. THAT'S WHEN HE CURSED AT ME AND TOLD ME THAT HE HOPED I WOULD LOSE MY JOB. I WALKED AWAY, THEN THE PURSER HEARD IT AND TOLD HIM THAT THERE WAS NO NEED TO THREATEN ME. A FEW MINS LATER, WE DISARMED OUR DOORS, A GND AGENT WAS ON BOARD AND TOOK HIM OFF THE PLANE AT THE CAPT'S REQUEST.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.