<< >> NASA ASRS Report 447604, August 1999

Flight attendant report, S80, ord-den, jetway positioned too high for entry door. Flight attendant self injury opening door. Maintenance action.

Attributes
ACN	447604
Time
Date	199908
Day	Thu
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : den.airport
State Reference	CO
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 10 flight attendant time total : 10 flight attendant time type : 20
ASRS Report	447604
Person 2
Affiliation	company : air carrier
Function	maintenance : technician
Events
Anomaly	aircraft equipment problem : less severe non adherence : published procedure non adherence : company policies
Independent Detector	other other : cab #1
Resolutory Action	other
Consequence	other other
Supplementary
Problem Areas	Aircraft Airport Cabin Crew Human Performance Chart Or Publication Company Maintenance Human Performance
Primary Problem	Company

Narrative:

Upon arrival in den, I cracked open the forward entry door. The door did not crack open the way in which it should. I could tell something was wrong, that something was hindering the door from opening. Eventually, the door was opened, but when I opened it, it scraped the bottom of the jetbridge floor. The jetbridge was raised too high. When the door scraped the floor, I was still holding onto the door handle and I was somehow jarred. I injured my back, upper and lower. Another company's maintenance was called to inspect the door. I am not sure what maintenance did to the door. It is in the logbook.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT, S80, ORD-DEN, JETWAY POSITIONED TOO HIGH FOR ENTRY DOOR. FLT ATTENDANT SELF INJURY OPENING DOOR. MAINT ACTION.

Narrative: UPON ARR IN DEN, I CRACKED OPEN THE FORWARD ENTRY DOOR. THE DOOR DID NOT CRACK OPEN THE WAY IN WHICH IT SHOULD. I COULD TELL SOMETHING WAS WRONG, THAT SOMETHING WAS HINDERING THE DOOR FROM OPENING. EVENTUALLY, THE DOOR WAS OPENED, BUT WHEN I OPENED IT, IT SCRAPED THE BOTTOM OF THE JETBRIDGE FLOOR. THE JETBRIDGE WAS RAISED TOO HIGH. WHEN THE DOOR SCRAPED THE FLOOR, I WAS STILL HOLDING ONTO THE DOOR HANDLE AND I WAS SOMEHOW JARRED. I INJURED MY BACK, UPPER AND LOWER. ANOTHER COMPANY'S MAINT WAS CALLED TO INSPECT THE DOOR. I AM NOT SURE WHAT MAINT DID TO THE DOOR. IT IS IN THE LOGBOOK.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.