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Ground service technician was cited for not challenging an FAA safety inspector disguised as a cleaner.
| Attributes | |
| ACN | 447492 |
| Time | |
| Date | 199908 |
| Day | Tue |
| Local Time Of Day | 0001 To 0600 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Plan | None |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | maintenance : technician |
| ASRS Report | 447492 |
| Person 2 | |
| Affiliation | government : faa |
| Function | observation : air carrier inspector |
| Events | |
| Anomaly | aircraft equipment problem : less severe non adherence : published procedure non adherence : far |
| Consequence | faa : investigated |
| Factors | |
| Maintenance | performance deficiency : non compliance with legal requirements |
| Supplementary | |
| Problem Areas | FAA Maintenance Human Performance Company Airport |
| Primary Problem | Maintenance Human Performance |
Narrative:
On aug/xa/99 at approximately XA30, I entered the bagroom at ZZZ airport to check ground service equipment (service checks). I parked my truck and started checking equipment. I noticed a cleaner with a dust pan and broom, but continued to do my job. After a short time, the cleaner approached me from the rear and asked me if I checked all ramp equipment. I was writing on my clipboard and never looked up at the cleaner. I replied 'yes' and kept on working. When I got back into the truck, the cleaner approached and showed me his FAA identify and said I was being written up for not challenging him. I replied I was doing a job and never made eye contact with him to see his badge. I know we are all responsible for security, but this is carrying things a little too far.
Original NASA ASRS Text
Title: GND SVC TECHNICIAN WAS CITED FOR NOT CHALLENGING AN FAA SAFETY INSPECTOR DISGUISED AS A CLEANER.
Narrative: ON AUG/XA/99 AT APPROX XA30, I ENTERED THE BAGROOM AT ZZZ ARPT TO CHK GND SVC EQUIP (SVC CHKS). I PARKED MY TRUCK AND STARTED CHKING EQUIP. I NOTICED A CLEANER WITH A DUST PAN AND BROOM, BUT CONTINUED TO DO MY JOB. AFTER A SHORT TIME, THE CLEANER APCHED ME FROM THE REAR AND ASKED ME IF I CHKED ALL RAMP EQUIP. I WAS WRITING ON MY CLIPBOARD AND NEVER LOOKED UP AT THE CLEANER. I REPLIED 'YES' AND KEPT ON WORKING. WHEN I GOT BACK INTO THE TRUCK, THE CLEANER APCHED AND SHOWED ME HIS FAA IDENT AND SAID I WAS BEING WRITTEN UP FOR NOT CHALLENGING HIM. I REPLIED I WAS DOING A JOB AND NEVER MADE EYE CONTACT WITH HIM TO SEE HIS BADGE. I KNOW WE ARE ALL RESPONSIBLE FOR SECURITY, BUT THIS IS CARRYING THINGS A LITTLE TOO FAR.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.