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Flight attendant, S80, sjc-ord, passenger smacked hand of flight attendant. Captain gave passenger a warning.
| Attributes | |
| ACN | 445906 |
| Time | |
| Date | 199908 |
| Day | Sun |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : zdv.artcc |
| State Reference | CO |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zdv.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 8 |
| Experience | flight attendant time airline total : 13 flight attendant time total : 13 flight attendant time type : 30 |
| ASRS Report | 445906 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : published procedure non adherence : company policies |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Company Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger seated in main cabin came to first class and refused to move for the flight attendant, so she may continue service. Then the passenger argued with her. When asked to move, the passenger proceeded to smack her hand. Flight attendant got a passenger misconduct form for the captain to back her up.
Original NASA ASRS Text
Title: FLT ATTENDANT, S80, SJC-ORD, PAX SMACKED HAND OF FLT ATTENDANT. CAPT GAVE PAX A WARNING.
Narrative: PAX SEATED IN MAIN CABIN CAME TO FIRST CLASS AND REFUSED TO MOVE FOR THE FLT ATTENDANT, SO SHE MAY CONTINUE SVC. THEN THE PAX ARGUED WITH HER. WHEN ASKED TO MOVE, THE PAX PROCEEDED TO SMACK HER HAND. FLT ATTENDANT GOT A PAX MISCONDUCT FORM FOR THE CAPT TO BACK HER UP.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.