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Flight attendant report, B727, mia-bos, unruly passenger threw carry-on bag at flight attendant. Captain called security. Man let back on plane.
| Attributes | |
| ACN | 444784 |
| Time | |
| Date | 199908 |
| Day | Mon |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : mia.airport |
| State Reference | FL |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B727 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 1 flight attendant time total : 1 flight attendant time type : 10 |
| ASRS Report | 444784 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : published procedure non adherence : company policies |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Company Flight Crew Human Performance Passenger Human Performance Chart Or Publication |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger became upset during boarding, because there was no more room for his luggage. We told him that he needed to check his large bag. He started talking smack to flight attendants #2 and #3, and eventually, threw a piece of luggage at one of the flight attendants. That is when I told the captain and let security handle it from there. Callback conversation with reporter revealed the following information: the reporter stated that the flight sequence was 'probably' from miami to boston, and that the incident happened in miami. The man ordered the flight attendant to stow his bag, and when she said that he'd have to check it, he got furious and threw the bag at her. The reporter told the captain, so the captain called security. The state troopers came to the door and talked to the man and the captain. After about 5 mins, they decided to let the man reboard, if he promised to behave. The reporter was furious that the captain did not press charges against the man, but instead, let him reboard.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, B727, MIA-BOS, UNRULY PAX THREW CARRY-ON BAG AT FLT ATTENDANT. CAPT CALLED SECURITY. MAN LET BACK ON PLANE.
Narrative: A PAX BECAME UPSET DURING BOARDING, BECAUSE THERE WAS NO MORE ROOM FOR HIS LUGGAGE. WE TOLD HIM THAT HE NEEDED TO CHK HIS LARGE BAG. HE STARTED TALKING SMACK TO FLT ATTENDANTS #2 AND #3, AND EVENTUALLY, THREW A PIECE OF LUGGAGE AT ONE OF THE FLT ATTENDANTS. THAT IS WHEN I TOLD THE CAPT AND LET SECURITY HANDLE IT FROM THERE. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE FLT SEQUENCE WAS 'PROBABLY' FROM MIAMI TO BOSTON, AND THAT THE INCIDENT HAPPENED IN MIAMI. THE MAN ORDERED THE FLT ATTENDANT TO STOW HIS BAG, AND WHEN SHE SAID THAT HE'D HAVE TO CHK IT, HE GOT FURIOUS AND THREW THE BAG AT HER. THE RPTR TOLD THE CAPT, SO THE CAPT CALLED SECURITY. THE STATE TROOPERS CAME TO THE DOOR AND TALKED TO THE MAN AND THE CAPT. AFTER ABOUT 5 MINS, THEY DECIDED TO LET THE MAN REBOARD, IF HE PROMISED TO BEHAVE. THE RPTR WAS FURIOUS THAT THE CAPT DID NOT PRESS CHARGES AGAINST THE MAN, BUT INSTEAD, LET HIM REBOARD.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.